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- Tasks: Join our team as a Customer Service Advisor, helping customers with vehicle repairs and ensuring satisfaction.
- Company: Solus, part of Aviva, is a leading UK vehicle repair company with an award-winning reputation.
- Benefits: Enjoy competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Why this job: Be part of an inclusive team that values customer service and offers growth opportunities.
- Qualifications: Strong customer focus, driving experience, clean UK driving licence, and excellent communication skills required.
- Other info: We guarantee interviews for disabled applicants meeting minimum criteria; unique skills are welcomed!
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award-winning customer service, working as part of the Aviva family?
Responsibilities
The Role; Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department.
Qualifications
- A strong customer focused background
- Driving experience with the ability to drive all types of customer vehicles car or long wheel based vans auto or manual
- Clean Full UK Drivers licence
- Excellent organisational skills
- Communication
- PC literate
- Passionate about customer service
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
We have so much to offer when it comes to being a Solus colleague:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Service Advisor employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Solus and Aviva's values and work principles. Understanding their commitment to customer satisfaction will help you align your responses during the interview, showcasing how you can contribute to their award-winning service.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially those that required problem-solving and communication skills. Be ready to share specific examples of how you've positively impacted customer experiences in the past.
✨Tip Number 3
Prepare to discuss your driving experience and how it relates to the role. Since you'll be handling various types of vehicles, demonstrating your confidence and competence behind the wheel can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for continuous learning and teamwork. Solus values a collaborative environment, so expressing your eagerness to learn and grow within the team can resonate well with the hiring managers.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with what Solus is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience you have, especially in roles that required strong communication and organisational skills. Mention specific examples where you successfully resolved customer issues or improved customer satisfaction.
Showcase Your Passion: Express your enthusiasm for customer service in your application. Use phrases that demonstrate your commitment to providing excellent service and your ability to work collaboratively within a team, as these are key aspects of the role at Solus.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important traits for a Customer Service Advisor.
How to prepare for a job interview at Solus Accident Repair Centres
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Highlight Your Communication Skills
Effective communication is key in a customer service role. Be prepared to discuss how you handle difficult conversations or resolve conflicts with customers. Use examples that showcase your ability to listen actively and respond empathetically.
✨Demonstrate Teamwork
Since the role involves working as part of a team, be ready to talk about your experiences collaborating with others. Highlight instances where you contributed to a team goal or supported colleagues in achieving customer satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common customer service challenges and how you would approach them. Practising these scenarios can help you articulate your thought process clearly during the interview.
