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- Tasks: Be the first point of contact for customers, helping them with vehicle issues.
- Company: Solus, owned by Aviva, is a leading UK vehicle repair company with a stellar reputation.
- Benefits: Enjoy competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Why this job: Join a supportive team focused on customer satisfaction and personal growth.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: We guarantee interviews for disabled applicants meeting minimum criteria.
The predicted salary is between 28800 - 43200 £ per year.
OurCustomer Solutions Centre Advisorsare the face of Solus and work closely with Aviva,demonstrating our values and work principles.You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each and every customer. The team work together to create a supportive andcollaborative environment, which focuses on the customer and what matters to them.OurCustomer Solutions Centre Advisorsidentify opportunitiestopromote customer satisfaction and help embedcustomer focusedcultureboth in our customer contact centre in Warrington and around our 25 UK sites. No two customers are the same and our focus ongettingpeopleback to normalis at the heart of what we do. Opportunities and progression available for those displaying the right capabilities and behaviours. We empower our people to go above and beyond in order to make the right decisions, delivering the best outcomes to our customers. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Avivas success through the Aviva Save As You Earn scheme. Supportive policies including parental and carers leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If youre excited but dont tick every box, we encourage you to applyyour unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteriajust contact us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days. TPBN1_UKTJ
Locations
Customer Service Advisor employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Solus and Aviva's values and work principles. Understanding their customer-centric approach will help you align your responses during the interview, showcasing how you can contribute to their mission of getting customers back to normal.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've demonstrated excellent customer service skills. Think about times when you went above and beyond for a customer, as this aligns with Solus's focus on empowering their staff to deliver the best outcomes.
✨Tip Number 3
Research common vehicle issues and basic repair solutions. While you’ll receive training, having a foundational understanding of vehicle diagnostics will show your enthusiasm for the role and your commitment to helping customers effectively.
✨Tip Number 4
Network with current or former employees of Solus if possible. They can provide insights into the company culture and what it takes to succeed as a Customer Service Advisor, giving you an edge in your application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've contributed to customer satisfaction in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your ability to handle difficult situations and provide excellent customer service. Mention any relevant training or skills that would make you a great fit for Solus.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Solus Accident Repair Centres
✨Understand the Company Values
Before your interview, take some time to research Solus and Aviva's values and work principles. Being able to demonstrate how your personal values align with theirs will show that you are a good fit for the team.
✨Prepare for Customer Scenarios
As a Customer Service Advisor, you'll be dealing with various customer situations. Think of examples from your past experiences where you've successfully resolved issues or provided excellent service, and be ready to discuss them during the interview.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to the interviewer's questions.
✨Emphasise Teamwork and Collaboration
Since the role involves working in a supportive and collaborative environment, be prepared to discuss your experience working in teams. Highlight instances where you contributed to a positive team dynamic or helped a colleague achieve a goal.
