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For Companies At a Glance
- Tasks: Lead a team to ensure customer repairs are allocated efficiently and effectively.
- Company: Solus, part of Aviva, is a top UK vehicle repair leader with a stellar customer rating.
- Benefits: Enjoy competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Why this job: Join a supportive culture focused on development and making a real impact for customers.
- Qualifications: No specific qualifications required; just bring your passion for leadership and customer service.
- Other info: We guarantee interviews for disabled applicants meeting minimum criteria. Apply today!
The predicted salary is between 36000 - 60000 £ per year.
The Role:
This role offers an exciting and rewarding opportunity to be part of a leadership team who will work towards achieving the Solus company goal,Getting Our Customers Back To Normal. You will achieve this by leading a team of customer service agents to identify and allocate repairs to the most appropriate repair centre utilising key data to make informed decisions to achieve the best outcome for our customers.
You will as the Solus Customer Solutions Team Lead;
- Coach, mentor, and support to ensure sustainable change in the way we operate and our thinking.
- Demonstrate the ability to complete root cause analysis to identify trends, blockages/issues and suggest solutions.
- Demonstrate role model behaviour whilst proactively challenging thinking.
- Use data to challenge assumptions and suggest change.
- Act as a first level point of escalation for stakeholders, suppliers, customers, and your team.
- Ensure that everyone within the team is responsible for workload performance.
- Monitor new claims instruction via email inboxes and our management system to ensure they are actioned within agreed Aviva SLAs.
- General people leadership and development of our customer focused team.
Qualifications
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
We have so much to offer when it comes to being a Solus colleague:
- Competitive salarybased on location, skills, experience, and qualifications.
- Bonus opportunitytied to your performance and the overall success of Solus.
- Company pension schemewith employer contributions.
- 33 days holiday(including bank holidays), with the option to buy or sell up to 5 days.
- Save moneywith up to 40% discount on Aviva products and other retailer discounts.
- Share in Avivas successthrough the Aviva Save As You Earn scheme.
- Supportive policiesincluding parental and carers leave.
- Wellbeing focuswith tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If youre excited but dont tick every box, we encourage you to applyyour unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteriajust contact us after applying to let us know.
Ready to join us?Apply online today, and our team will be in touch within 14 days.
Locations
Customer Contact Centre Team Lead in Warrington, Cheshire employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Centre Team Lead in Warrington, Cheshire
✨Tip Number 1
Familiarise yourself with Solus and their customer service philosophy. Understanding their mission of 'Getting Our Customers Back To Normal' will help you align your leadership style with their goals during any discussions or interviews.
✨Tip Number 2
Prepare to discuss your experience in coaching and mentoring teams. Be ready to share specific examples of how you've successfully led a team, resolved conflicts, or improved performance metrics in previous roles.
✨Tip Number 3
Brush up on your data analysis skills. Since the role involves using data to make informed decisions, being able to demonstrate your analytical thinking and how you've used data to drive change in past positions will set you apart.
✨Tip Number 4
Think about how you would handle escalations and challenging situations. Prepare scenarios where you've effectively managed stakeholder expectations or resolved customer issues, as this will showcase your problem-solving abilities.
We think you need these skills to ace Customer Contact Centre Team Lead in Warrington, Cheshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Contact Centre Team Lead position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Leadership Skills: Emphasise your leadership experience in your CV and cover letter. Provide specific examples of how you have coached, mentored, or supported a team in the past, as this is crucial for the role.
Use Data-Driven Examples: Since the role involves using data to make informed decisions, include examples in your application where you have successfully used data analysis to identify trends or solve problems in previous roles.
Showcase Customer Focus: Demonstrate your commitment to customer service by sharing experiences where you have gone above and beyond to meet customer needs. This will resonate well with Solus's goal of getting customers back to normal.
How to prepare for a job interview at Solus Accident Repair Centres
✨Understand the Company Values
Before your interview, take some time to research Solus and their mission of 'Getting Our Customers Back To Normal'. Understanding their values will help you align your answers with what they prioritise in their customer service approach.
✨Showcase Leadership Skills
As a Customer Contact Centre Team Lead, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully coached or mentored a team, highlighting the positive outcomes of your guidance.
✨Prepare for Data-Driven Questions
Since the role involves using data to make informed decisions, be ready to discuss how you've used data analysis in previous roles. Think of specific instances where your insights led to improved processes or customer satisfaction.
✨Demonstrate Problem-Solving Abilities
The job requires identifying trends and suggesting solutions. Be prepared to discuss a time when you faced a challenge in a customer service environment, how you approached it, and what the results were. This will show your analytical thinking and proactive nature.
