At a Glance
- Tasks: Be the face of our award-winning customer service and support vehicle repairs.
- Company: Join Solus, a leader in vehicle repairs backed by Aviva.
- Benefits: Competitive pay, learning opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth in a collaborative team.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 € per year.
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award-winning customer service, working as part of the Aviva family?
Responsibilities
The Role: Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations.
Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department.
Qualifications
Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating.
Customer Assistant/Driver employer: Solus Accident Repair Centres
At Solus, part of the Aviva family, we pride ourselves on being an excellent employer that fosters a supportive and collaborative work culture. Our Customer Assistants/Drivers enjoy opportunities for personal growth and development while being at the forefront of our award-winning customer service, all within a dynamic environment that values teamwork and customer satisfaction.
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant/Driver
✨Tip Number 1
Get to know the company! Research Solus and Aviva, their values, and what makes their customer service award-winning. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Assistant/Driver, you'll be interacting with customers regularly. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Solus careers page. This not only shows your enthusiasm but also ensures your application gets to the right people quickly.
We think you need these skills to ace Customer Assistant/Driver
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Customer Assistant/Driver role. Highlight relevant experiences and skills that align with our values and the responsibilities mentioned in the job description. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know the Company Inside Out
Before your interview, take some time to research Solus and Aviva. Understand their values, mission, and what makes their customer service award-winning. This will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As a Customer Assistant/Driver, your ability to connect with customers is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you resolved issues or improved their experience, as this will demonstrate your commitment to customer satisfaction.
✨Emphasise Teamwork
Since the role involves working closely with a team, be ready to discuss your experiences in collaborative environments. Share specific instances where you contributed to a team goal or supported a colleague, showcasing your ability to work well within a group.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
