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- Tasks: Be the friendly voice helping customers get back on the road after a tough time.
- Company: Join Solus, a leader in vehicle repairs with a supportive team culture.
- Benefits: Enjoy competitive pay, bonuses, 33 days holiday, and discounts on Aviva products.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: No specific experience needed; just bring your passion for helping others.
- Other info: Great opportunities for growth and a commitment to inclusivity.
Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each and every customer.
You could be just the right applicant for this job Read all associated information and make sure to apply.
The team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. Our Customer Solutions Centre Advisors identify opportunities to promote customer satisfaction and help embed customer focused culture both in our customer contact centre in Warrington and around our 25 UK sites.
No two customers are the same and our focus on ‘getting people back to normal’ is at the heart of what we do.
Opportunities and progression available for those displaying the right capabilities and behaviours.
We empower our people to go above and beyond in order to make the right decisions, delivering the best outcomes to our customers.
Qualifications
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
We have so much to offer when it comes to being a Solus colleague:
* Competitive salary based on location, skills, experience, and qualifications.
* Bonus opportunity tied to your performance and the overall success of Solus.
* Company pension scheme with employer contributions.
* 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
* Save money with up to 40% discount on Aviva products and other retailer discounts.
* Share in Aviva’s success through the Aviva Save As You Earn scheme.
* Supportive policies including parental and carer’s leave.
* Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days
Customer Advisor employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Research Solus and Aviva, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll be the first point of contact for customers. Role-play with friends or family to get comfortable with handling different customer scenarios and questions.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've helped someone through a tough situation. This will demonstrate your capability to 'get people back to normal'—a key focus for Solus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Solus family. We can’t wait to hear from you!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Customer Advisor and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Show Your Customer Focus: Since you'll be the first point of contact for our customers, it's crucial to highlight your customer service experience. Share examples of how you've helped customers in the past and how you can bring that same energy to Solus. We want to see your passion for helping others!
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Whether it’s your writing style or the examples you choose, we want to get a sense of who you are and how you’ll fit into our supportive team culture.
Apply Through Our Website: Make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process right there!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know the Company Inside Out
Before your interview, take some time to research Solus and Aviva. Understand their values, mission, and what makes them stand out in the vehicle repair industry. This knowledge will help you align your answers with their culture and demonstrate your genuine interest.
✨Showcase Your Customer Service Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully resolved customer issues or gone above and beyond to ensure satisfaction. This will highlight your suitability for the role.
✨Practice Basic Vehicle Knowledge
While you’ll receive training, having a basic understanding of vehicle repairs can set you apart. Brush up on common vehicle issues and solutions so you can speak confidently about how you would assist customers in diagnosing their problems.
✨Emphasise Teamwork and Collaboration
Solus values a supportive and collaborative environment. Be ready to discuss how you’ve worked effectively in teams before, and share examples of how you’ve contributed to a positive team dynamic. This will show that you’re a great fit for their culture.
