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- Tasks: Join our team to enhance customer service in motor claims and inspections.
- Company: Solus Aviva, a leader in vehicle repairs with a stellar reputation.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and discounts on Aviva products.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: Experience in motor claims and strong communication skills are preferred.
- Other info: Inclusive workplace with excellent career growth and support for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced and knowledgeable Motor Engineer who would like to contribute to the Solus Aviva family?
The role:
- Solus Aviva Motor Engineers preserve consistency and the very best customer service across our market leading business and our strategic partners.
- Our world class insurance business requires a knowledgeable and skilled engineer to take our claims to the next level of customer service and customer expectations.
- The Engineering team deal with all aspects of both Insured and Third-party motor inspections, using state of the art technology to receive and audit estimates prior to authorising repairs to our Approved Repairer Network as well as Customer Nominated Repairers in a timely and cost effective manner.
- You will be in constant contact with our Solus sites as well as our approved repairers monitoring the performance, recognising potential areas of improvement and relationship building.
Desirable qualifications and experience:
- Member of either IMI / IRTE / ATA / VDA or be working towards (or willing to do so).
- Motor Claims knowledge including a basic understanding of insurance principles.
- Good working knowledge of computerised damage estimating systems, including Audatex.
- Good spoken and written communication skills.
- Accuracy and attention to detail.
- Positive and self-confident approach when dealing with our customers.
- Empathy, tact, assertiveness and diplomacy when talking to customers.
- Ability to work well under pressure, meet deadlines and where required be able to use own initiative.
- PC literate with good administrative skills.
- Ability to take on increased ownership and responsibility when necessary.
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Desk Based Motor Engineer in Crawley employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Based Motor Engineer in Crawley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Solus Aviva on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your motor claims knowledge and customer service skills. Think of examples from your past experiences that showcase your attention to detail and ability to work under pressure.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with computerised damage estimating systems like Audatex. Being able to discuss these tools confidently can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Solus family.
We think you need these skills to ace Desk Based Motor Engineer in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desk Based Motor Engineer role. Highlight your relevant experience and skills, especially those related to motor claims and customer service. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Solus Aviva and how your background makes you a perfect fit. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Skills: Don’t forget to mention your technical skills, especially with computerised damage estimating systems like Audatex. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get updates from us along the way!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know Your Stuff
Make sure you brush up on your motor claims knowledge and insurance principles. Familiarise yourself with the latest trends in the industry and be ready to discuss how your experience aligns with the role of a Desk Based Motor Engineer.
✨Showcase Your Tech Skills
Since you'll be using computerised damage estimating systems like Audatex, it’s crucial to demonstrate your proficiency. Be prepared to talk about your experience with these tools and how you've used them to improve efficiency in past roles.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently, especially when discussing how you handle customer interactions. Think of examples where you've used empathy and diplomacy to resolve issues.
✨Be Ready for Pressure
This role requires working well under pressure and meeting deadlines. Prepare to share specific instances from your previous jobs where you successfully managed tight timelines or challenging situations, showcasing your ability to take initiative and ownership.
