At a Glance
- Tasks: Assess total loss vehicles and provide fair solutions to customers.
- Company: Join Solus, a leader in vehicle repairs with a supportive culture.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Other info: Flexible hybrid or remote work options available, with excellent career growth opportunities.
- Why this job: Make a real difference in customer experiences while working in a dynamic team.
- Qualifications: Experience in automotive repair and strong customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
If you are based at Warrington, Bolton or Daresbury then you would work hybrid as per our hybrid work policy. If you are based at any of the other sites then they would work 100% remote from home. The contract covers any shift between Monday-Friday, 8:00am-8:00pm, as well as Saturday mornings from 9:00am-1:00pm. The current working pattern is Monday to Friday, either an 8:00am-4:00pm shift or a 9:00am-5:00pm shift, on a rota basis.
Are you looking for a position where you can use your negotiation and decision-making skills? Would you like to make a difference to the customer experience by doing the right thing when the customer needs you most?
Responsibilities
The role:
- Our Vehicle Damage Assessors are part of the Total Loss Technical Team.
- This role will involve working with our customers to find the right solutions for them by demonstrating our values and work principles, and those of Aviva.
- You will provide solutions to our customers that are accurate, fair, efficient, and compassionate after the total loss of their vehicle.
- With training, you will learn total loss valuation methodology and use this to determine fair and accurate values presented to the customers.
- Use all available tools to calculate accurate and fair assessments.
- Apply the salvage categories.
- Be an active team member in a collaborative working environment, focusing on the customer and what matters to them.
- Promote customer satisfaction.
- Develop and maintain relationships with external suppliers and internal business areas.
- Identify repairable vehicles.
The Solus team works together to create a supportive and collaborative environment. You will also be required to give technical support to our Total Loss team of advisors, across Solus and Aviva, which focuses on the customer and what matters to them. No two customers are the same and our focus on 'getting people back to normal' is at the heart of what we do.
Qualifications
Desirable qualifications and experience:
- Proven experience or knowledge of working within the automotive repair industry.
- VDA ATA accredited - Required.
- AQP - Required.
- Customer service skills - Experience of delivery of high-quality service to customers.
- Planning and organisational skills.
- Flexibility and adaptability managing workflow across a number of departments/Specialisms.
- Coaching/Training skills - Advantageous.
Who are Solus?
Solus, owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Total Loss Vehicle Damage Assessor in Chester employer: Solus Accident Repair Centres
Solus, a leader in vehicle repairs and part of Aviva, offers an exceptional work environment that prioritises employee well-being and professional growth. With a competitive salary, generous holiday allowance, and a strong focus on inclusivity, employees can thrive in a supportive culture that values collaboration and customer satisfaction. The hybrid working model available at select locations further enhances work-life balance, making Solus an attractive employer for those seeking meaningful and rewarding careers.
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Total Loss Vehicle Damage Assessor in Chester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus and Aviva. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since the role involves working with customers to find solutions, think about scenarios where you had to negotiate or make decisions. Be ready to share these experiences during your interview to demonstrate your capabilities.
✨Tip Number 3
Show off your customer service experience! Highlight any past roles where you’ve delivered high-quality service. Use specific examples to illustrate how you’ve made a difference for customers, especially in challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Solus team. We can’t wait to hear from you!
We think you need these skills to ace Total Loss Vehicle Damage Assessor in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Total Loss Vehicle Damage Assessor role. Highlight your experience in the automotive repair industry and any relevant qualifications like VDA ATA accreditation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can make a difference in our customers' lives. We love hearing personal stories that connect to our values.
Showcase Your Skills:Don’t forget to showcase your negotiation and decision-making skills in your application. We’re looking for someone who can provide accurate and fair solutions, so give us examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll be able to track your application status. Plus, we promise to get back to you within 14 days!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle damage assessment and the automotive repair industry. Familiarise yourself with total loss valuation methodologies and salvage categories, as these will likely come up during your interview.
✨Showcase Your Customer Service Skills
Since this role is all about providing solutions to customers, be prepared to share examples of how you've delivered high-quality service in the past. Think of specific situations where you made a difference for a customer, especially in challenging circumstances.
✨Demonstrate Team Spirit
The role requires collaboration with both internal teams and external suppliers. Be ready to discuss how you've worked effectively in a team environment before, and highlight any coaching or training experiences you have that could benefit the Total Loss team.
✨Be Flexible and Adaptable
With varying shifts and a dynamic work environment, it's important to show that you're adaptable. Prepare to discuss how you've managed workflow across different departments or specialisms in previous roles, and how you handle changes in priorities.
