At a Glance
- Tasks: Support customers by estimating vehicle repairs and ensuring satisfaction throughout the process.
- Company: Join Solus, a leader in vehicle repairs with a strong focus on innovation and customer care.
- Benefits: Enjoy competitive salary, bonus opportunities, generous holiday, and discounts on Aviva products.
- Other info: Inclusive workplace with excellent career growth and support for all applicants.
- Why this job: Be part of a dynamic team making a real difference in vehicle repair and customer experience.
- Qualifications: No specific qualifications required; just a passion for learning and helping others.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?
Responsibilities
- Aviva Fulfilment Centre Repair Consultants are pivotal in our customers' story, working in partnership with our skilled AFC Technical team to get the best outcome.
- Reporting directly to the AFC Technical Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction whilst supporting the fulfilment centre.
- Carry out computerised estimates using Audatex.
- Communicate with customers to provide repair information and an indication of completion time.
- Compile all relevant information and complete supporting documentation.
- Record all estimate/repair information on the Advance system.
- Monitor progress of the vehicle through the repair process.
- Negotiate estimates with the Aviva Engineer when required.
- Discuss claim related issues with the Aviva Engineers.
- Identify opportunities for non-insurance related repairs.
- Assist other team members as and when required.
- Discuss disputes and resolution.
- Educate, support and aid Vehicle damage consultants within the Aviva Fulfilment centre.
Qualifications
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Desk Based Engineer in Chester employer: Solus Accident Repair Centres
At Solus, part of the Aviva family, we pride ourselves on fostering a dynamic work environment where innovation and personal growth are at the forefront. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, we empower our team members to thrive while making a meaningful impact in the vehicle repair industry. Join us in a culture that values inclusivity and continuous learning, all while enjoying the benefits of being part of a leading company in the UK.
Contact Details:
Solus Accident Repair Centres Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desk Based Engineer in Chester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand what makes Solus tick and be ready to discuss how your skills align with their mission. Show them you're not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions. We all get nervous, but having a few key points ready can help you stay calm and collected. Remember, it’s about showcasing your personality as much as your skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Desk Based Engineer in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Desk Based Engineer role. Highlight any relevant technical knowledge or customer service experience, as this will show us you’re a great fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about the role and how your background aligns with our mission at Solus. Keep it engaging and personal – we want to get to know you!
Showcase Your Communication Skills:Since the role involves communicating with customers and team members, make sure your application demonstrates your ability to convey information clearly and effectively. This could be through examples in your CV or cover letter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it’s super easy!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know Your Stuff
Make sure you understand the role of a Desk Based Engineer and the specific responsibilities outlined in the job description. Familiarise yourself with terms like 'computerised estimates' and 'repair information' so you can speak confidently about them during the interview.
✨Showcase Your Communication Skills
Since you'll be communicating with customers and collaborating with the technical team, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in resolving disputes or providing updates.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to negotiate or resolve issues. Be ready to discuss these experiences and how they relate to the role at Solus. Highlight your ability to identify opportunities for non-insurance related repairs as this shows initiative.
✨Emphasise Teamwork
The role involves assisting other team members and working closely with the AFC Technical team. Share examples of how you've successfully collaborated in previous jobs. This will show that you're a team player who values collective success.
