At a Glance
- Tasks: Be the friendly voice helping customers get back on the road after a tough time.
- Company: Join Solus, a leader in vehicle repairs with a supportive team culture.
- Benefits: Enjoy competitive pay, bonuses, 33 days holiday, and discounts on Aviva products.
- Other info: Great opportunities for growth and a focus on wellbeing and inclusivity.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: No specific experience needed; just bring your passion for helping others!
The predicted salary is between 30000 - 40000 € per year.
The Role: Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each and every customer. The team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them.
Our Customer Solutions Centre Advisors identify opportunities to promote customer satisfaction and help embed customer focused culture both in our customer contact centre in Warrington and around our 25 UK sites. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Opportunities and progression available for those displaying the right capabilities and behaviours. We empower our people to go above and beyond in order to make the right decisions, delivering the best outcomes to our customers.
Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus? We have so much to offer when it comes to being a Solus colleague:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carers leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply; your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria; just contact us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Locations
Customer Service Coordinator in Cheshire, Warrington employer: Solus Accident Repair Centres
Solus is an exceptional employer, offering a supportive and collaborative work culture that prioritises customer satisfaction and employee growth. Located in Warrington, our Customer Solutions Centre provides comprehensive training and progression opportunities, alongside competitive salaries, generous holiday allowances, and a focus on wellbeing. Join us to be part of a team that empowers you to make meaningful contributions while enjoying unique benefits like discounts on Aviva products and a strong commitment to inclusivity.
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Cheshire, Warrington
✨Tip Number 1
Get to know the company! Research Solus and Aviva, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll be the first point of contact for customers. Role-play with friends or family to get comfortable with handling different customer scenarios and questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Solus team and ready to make a difference!
We think you need these skills to ace Customer Service Coordinator in Cheshire, Warrington
Some tips for your application 🫡
Show Your Customer Focus:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, as this is key to our role at Solus.
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are. Don’t be afraid to share your unique skills and experiences that make you a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the job description. Use keywords from the role to show us that you understand what we’re looking for. This will help your application stand out from the crowd!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining the Solus family!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know the Company Inside Out
Before your interview, take some time to research Solus and its values. Understand their commitment to customer satisfaction and how they empower their employees. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
As a Customer Service Coordinator, you'll be dealing with various customer situations. Think of examples from your past experiences where you've successfully resolved issues or provided excellent service. Be ready to discuss these scenarios during the interview to demonstrate your problem-solving skills.
✨Showcase Your Team Spirit
Solus emphasises a supportive and collaborative environment. Be prepared to talk about your experiences working in teams and how you contribute to a positive atmosphere. Highlight any instances where you've gone above and beyond to support your colleagues or enhance customer experiences.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for progression, or how the team measures success. This shows that you're not just interested in the role, but also in how you can grow within the company.
