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- Tasks: Be the face of our award-winning customer service and help customers get back on the road.
- Company: Join Solus, a leader in vehicle repairs, part of the Aviva family.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Why this job: Make a real difference in customer satisfaction while working in a supportive team environment.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Inclusive workplace with guaranteed interviews for disabled applicants.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award-winning customer service, working as part of the Aviva family?
Responsibilities
The Role: Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department.
Qualifications
Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Assistant/Driver in Belvedere employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant/Driver in Belvedere
✨Tip Number 1
Get to know the company! Research Solus and Aviva, their values, and what makes them tick. This way, you can tailor your conversations and show that you're genuinely interested in being part of their award-winning team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve gone above and beyond for a customer. Be ready to share these experiences during interviews to demonstrate how you embody their focus on customer satisfaction.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Solus family!
We think you need these skills to ace Customer Assistant/Driver in Belvedere
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the role of Customer Assistant/Driver. Highlight your relevant experience and skills that align with our values at Solus. This shows us that you understand what we're all about!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know the Company Inside Out
Before your interview, take some time to research Solus and Aviva. Understand their values, mission, and what makes their customer service award-winning. This will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As a Customer Assistant/Driver, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving skills and how you can contribute to enhancing customer satisfaction.
✨Demonstrate Team Spirit
Solus values teamwork, so be ready to discuss how you work collaboratively with others. Share specific instances where you’ve successfully worked in a team to achieve a common goal, especially in a fast-paced environment like vehicle repairs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
