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- Tasks: Be the friendly voice helping customers get back on the road after a tough time.
- Company: Join Solus, a leader in vehicle repairs backed by Aviva.
- Benefits: Enjoy competitive pay, bonuses, 33 days holiday, and discounts on Aviva products.
- Other info: Great career progression opportunities and a focus on inclusivity.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: No specific experience needed; just bring your passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each and every customer.
The team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. Our Customer Solutions Centre Advisors identify opportunities to promote customer satisfaction and help embed a customer-focused culture both in our customer contact centre in Warrington and around our 25 UK sites. No two customers are the same and our focus on ‘getting people back to normal’ is at the heart of what we do. Opportunities and progression are available for those displaying the right capabilities and behaviours. We empower our people to go above and beyond in order to make the right decisions, delivering the best outcomes to our customers.
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.
We have so much to offer when it comes to being a Solus colleague:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Service in Warrington employer: Solus Accident Repair Centres Company
Contact Detail:
Solus Accident Repair Centres Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Warrington
✨Tip Number 1
Get to know the company! Research Solus and Aviva, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Solutions Centre Advisor, you'll be the first point of contact for customers. Role-play with friends or family to get comfortable with handling different customer scenarios and questions.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've helped someone through a tough situation. This will demonstrate your capability to 'get people back to normal'—a key focus for Solus.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and ready to take the next step in joining the Solus family.
We think you need these skills to ace Customer Service in Warrington
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your commitment to customer satisfaction.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the values and principles of Solus. We love seeing candidates who understand our mission and can relate their skills to what we do.
Be Yourself: We’re looking for genuine people who can connect with our customers. Let your personality shine through in your application. Share your story and what makes you unique—this is your chance to stand out!
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and our team will be in touch within 14 days. We can’t wait to hear from you!
How to prepare for a job interview at Solus Accident Repair Centres Company
✨Know the Company Inside Out
Before your interview, take some time to research Solus and its values. Understand their commitment to customer satisfaction and how they empower their employees. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Since you'll be dealing with customers directly, think about potential scenarios you might face. Prepare examples of how you've handled difficult situations in the past or how you would approach a customer needing assistance. This will demonstrate your problem-solving skills and customer focus.
✨Showcase Team Spirit
Solus emphasises a supportive and collaborative environment. Be ready to discuss your experiences working in teams and how you contribute to a positive atmosphere. Highlight any instances where you went above and beyond to support a colleague or improve team dynamics.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for progression, or how the team measures success. This shows that you're not just interested in the role, but also in growing with the company.