At a Glance
- Tasks: Support customers through their vehicle repair journey and ensure smooth site operations.
- Company: Join Solus, a leading UK vehicle repair company with a focus on customer experience.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Other info: Full training provided; inclusivity and kindness are at the heart of our culture.
- Why this job: Make a real difference in customer confidence while developing your skills in a supportive environment.
- Qualifications: Strong customer service skills and a full UK driving licence are essential.
The predicted salary is between 30000 - 40000 £ per year.
Overview
The Customer Consultant role at Solus is built around clear communication, organisation and a strong focus on customer experience. As a key point of contact, you support customers throughout their repair journey and help keep site operations running smoothly day to day. This is a varied, hands‑on role that combines customer service, coordination and the collection and delivery of customer vehicles, requiring good judgement, organisation and a professional approach. As a Customer Consultant, you’ll balance customer care with practical, site‑based responsibilities.
Responsibilities
- Keep customers updated on the progress of their vehicle repair
- Handle queries calmly and professionally, providing clear and timely responses
- Collect and deliver customer vehicles safely and courteously when required
- Arrange and coordinate vehicle movements and transport activity
- Support site operations, including parts coordination and basic administration
- Work closely with technicians, production teams and site leaders
- Help maintain a welcoming, organised and professional site environment
This is a role where reliability, attention to detail and empathy make a real difference to customer confidence.
Qualifications
We don’t require formal qualifications for this role. What matters most is how you work with people, how you manage responsibility, and your willingness to be hands‑on. You’ll bring:
- Strong customer service experience, ideally in a customer‑facing role
- A full UK driving licence, with confidence driving customer vehicles
- Clear and professional communication skills, face‑to‑face and over the phone
- A calm and organised approach, even when managing multiple tasks
- Pride in representing the business when interacting with customers
- A positive, team‑focused attitude
Full training is provided. If you enjoy helping people and taking responsibility, we can support the rest. Every Solus site is different, but our expectations are consistent. Customer Consultants are trusted to juggle customer service, vehicle movements and site support with professionalism and care.
At Solus, you’ll find:
- A supportive team environment where collaboration matters
- Clear processes, alongside the flexibility to use judgement day to day
- Opportunities to develop new skills and progress your career over time
- An inclusive culture where reliability and kindness are valued
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award‑winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Consultant in Sunderland employer: Solus Accident Repair Centres Company
At Solus, we pride ourselves on fostering a supportive and inclusive work environment where collaboration and customer care are at the forefront. As a Customer Consultant, you'll enjoy competitive salaries, generous holiday allowances, and opportunities for career progression, all while being part of a team that values reliability and kindness. With comprehensive training and a focus on employee wellbeing, Solus is an excellent employer for those looking to make a meaningful impact in the vehicle repair industry.
Contact Details:
Solus Accident Repair Centres Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant in Sunderland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus. Understand their values, culture, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Consultant, clear communication is key. Try role-playing common customer scenarios with a friend or family member to build your confidence and ensure you can handle queries calmly and professionally.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks in the past. This will demonstrate your ability to juggle responsibilities, which is crucial for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Solus team. We can’t wait to hear from you!
We think you need these skills to ace Customer Consultant in Sunderland
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and provided support in previous roles, so share specific examples that showcase your skills!
Keep It Professional:When writing your application, maintain a clear and professional tone. Remember, communication is key in this role, so let us see your ability to convey information effectively right from the start.
Be Organised:Demonstrate your organisational skills in your application. Whether it’s through your layout or how you present your experiences, we appreciate a well-structured application that reflects your ability to manage multiple tasks.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Solus Accident Repair Centres Company
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Consultant role thoroughly. Familiarise yourself with the key responsibilities like keeping customers updated and handling queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you handled difficult situations calmly or went above and beyond for a customer. This will highlight your ability to connect with people and manage their expectations effectively.
✨Demonstrate Organisation and Multi-tasking
Since the role involves juggling multiple tasks, be ready to discuss how you stay organised. You could mention tools or methods you use to keep track of your responsibilities. Showing that you can maintain a calm approach while managing various duties will impress the interviewers.
✨Emphasise Teamwork and Collaboration
Solus values a team-focused attitude, so be prepared to talk about your experiences working in a team. Share examples of how you've collaborated with others to achieve a common goal, especially in a customer-facing environment. This will show that you can contribute positively to their supportive team culture.
