At a Glance
- Tasks: Be the first point of contact for 2,500+ users, resolving IT issues and supporting our in-house system.
- Company: Join Solus, a leader in vehicle repairs with an award-winning culture.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Other info: Inclusive workplace with guaranteed interviews for disabled applicants.
- Why this job: Make a real impact in a dynamic team while developing your IT skills.
- Qualifications: No specific qualifications required; just a passion for IT and problem-solving.
The predicted salary is between 40000 - 45000 £ per year.
We are looking for a 1st Line IT Engineer to join our Service Desk, being the first point of contact for our Award-Winning Accident Repair Network, supporting 2,500+ users across 40+ sites. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal, and our Service Desk is at the front of that, keeping our people and sites running every day. The candidate will be reporting into the Service Desk Lead and working alongside our 1st, 2nd and IT Field Engineers to resolve incidents and service requests, support our in-house system, Evolve. As our Service Desk grows, this role is central to delivering the service our people rely on.
What You'll Be Doing
- Supporting 2,500+ users across 40+ sites, you’ll be the first point of contact for colleagues and external clients using Evolve, our in-house body shop system, triaging and resolving issues or escalating to our 2nd line team when needed.
What You’ll Get
- You’ll join an experienced, collaborative team working with Microsoft 365, Azure, Intune and HaloITSM, with plenty of variety across hardware, software and networking, and real scope to develop your skills as the Service Desk grows.
Responsibilities
- Handle incoming calls and tickets day to day.
- Troubleshoot hardware, software and networking issues across a wide range of platforms.
- Log, categorise and prioritise tickets within HaloITSM, our ticketing system.
- Play a key role in onboarding and offboarding, building and configuring hardware, setting up accounts and coordinating deliveries.
- Guide users through fixes, create documentation and help improve our technology and processes.
- Monitor systems and respond to alerts, working closely with the wider IT team to resolve issues quickly.
- Contribute ideas to improve the service desk and share knowledge across the team.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
IT Support Engineer in Stansted Mountfitchet employer: Solus Accident Repair Centres Company
At Solus, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive work environment where your skills as a Panel Technician are truly valued. With competitive salaries, generous holiday allowances, and a strong focus on employee development, you will have the opportunity to grow your career while contributing to high-quality vehicle repairs. Our commitment to teamwork and respect ensures that every team member feels supported and empowered to excel in their role.
Contact Details:
Solus Accident Repair Centres Company Recruitment Team
