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- Tasks: Be the first point of contact for IT issues and troubleshoot basic tech problems.
- Company: Join Solus, a leader in vehicle repairs with a strong reputation.
- Benefits: Enjoy competitive salary, bonus opportunities, pension scheme, and 33 days' holiday.
- Why this job: Kickstart your career in tech while making a real difference in people's tech experiences.
- Qualifications: No prior experience needed; just a passion for tech and helping others.
- Other info: Join an award-winning team with great growth potential and a supportive culture.
The predicted salary is between 25000 - 32000 £ per year.
We are excited to offer you the opportunity to join our expanding Technology Business Unit as a Level 1 IT Engineer.
As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time‑consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve.
As our Solus IT Engineer you will:
- Act as the first point of contact for IT issues, handling initial support queries via phone, email or chat.
- Trouble shoot and resolve basic technical problems related to hardware, software and network connectivity.
- Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed.
- Maintain accurate records of incidents, resolutions, and procedures in the ticketing system.
- Provide clear instructions and guidance to users for resolving common issues and improving their tech experience.
- Monitor system performance and respond to alerts to prevent and address potential issues.
- Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution.
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award‑winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
We have so much to offer when it comes to being a Solus colleague:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday.
1st Line IT Engineer in Stansted Mountfitchet employer: Solus Accident Repair Centres Company
Contact Detail:
Solus Accident Repair Centres Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Engineer in Stansted Mountfitchet
✨Tip Number 1
Get to know the company! Research Solus and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your troubleshooting skills! As a 1st Line IT Engineer, you'll need to think on your feet. Set up mock scenarios with friends or family to get comfortable with common tech issues.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Solus team.
We think you need these skills to ace 1st Line IT Engineer in Stansted Mountfitchet
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line IT Engineer role. Highlight relevant experience and skills that match the job description, like troubleshooting and customer support. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for Solus. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: As a first point of contact, communication is key! In your application, demonstrate your ability to convey technical information clearly and concisely. We want to know you can help our users without any tech jargon confusion!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Solus family!
How to prepare for a job interview at Solus Accident Repair Centres Company
✨Know Your Tech Basics
Brush up on your knowledge of common hardware, software, and network issues. Be ready to discuss how you would troubleshoot these problems, as this will show your potential employer that you have the foundational skills needed for a 1st Line IT Engineer.
✨Practice Your Communication Skills
As a first point of contact, clear communication is key. Practice explaining technical concepts in simple terms. This will help you demonstrate your ability to guide users through resolving their issues effectively during the interview.
✨Familiarise Yourself with Ticketing Systems
Get to know how ticketing systems work, as you'll need to log and categorise support tickets. Mention any experience you have with similar systems or express your willingness to learn quickly, which can impress your interviewers.
✨Show Enthusiasm for Teamwork
Highlight your ability to work closely with other teams. Share examples of how you've collaborated in the past to solve problems, as this aligns with the role's requirement to work with various support teams for efficient problem resolution.