Service Desk Engineer (1st Line IT) β€” 2,500+ Users

Service Desk Engineer (1st Line IT) β€” 2,500+ Users

Full-Time 40000 - 45000 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Support 2,500+ users by handling calls and resolving IT issues.
  • Company: Join Solus Accident Repair Centres, backed by Aviva.
  • Benefits: Competitive salary, bonus opportunities, and skill development.
  • Other info: Great opportunity for growth within a large network.
  • Why this job: Kickstart your IT career in a supportive and dynamic environment.
  • Qualifications: Basic IT knowledge and a passion for problem-solving.

The predicted salary is between 40000 - 45000 Β£ per year.

Solus Accident Repair Centres is seeking a 1st Line IT Engineer to join our Service Desk, supporting 2,500+ users across 40+ sites and managing the in-house Evolve system.

You will handle incoming calls, triage incidents, and collaborate with 2nd line engineers to resolve issues, while helping to onboard/offboard and improve our technology stack.

This role offers a competitive salary, bonus opportunity, and a strong path for developing IT skills within a supportive Aviva-backed network.

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Service Desk Engineer (1st Line IT) β€” 2,500+ Users employer: Solus Accident Repair Centres Company

At Solus, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive work environment where your skills as a Panel Technician are truly valued. With competitive salaries, generous holiday allowances, and a strong focus on employee development, you will have the opportunity to grow your career while contributing to high-quality vehicle repairs. Our commitment to teamwork and respect ensures that every team member feels supported and empowered to excel in their role.

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Contact Details:

Solus Accident Repair Centres Company Recruitment Team

We think you need these skills to ace Service Desk Engineer (1st Line IT) β€” 2,500+ Users

Incident Triage
User Support
Collaboration with 2nd Line Engineers
Onboarding and Offboarding
Technology Stack Improvement
Communication Skills
Problem-Solving Skills