At a Glance
- Tasks: Support customers through vehicle repairs and ensure a smooth communication process.
- Company: Join Solus, a leader in vehicle repair with a collaborative culture.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Other info: Inclusive workplace with guaranteed interviews for disabled applicants.
- Why this job: Be part of an award-winning team shaping the future of vehicle repair.
- Qualifications: Strong organisational skills and previous customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Our Customer Consultants are the face of Solus, demonstrating our values and work principles to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, or planning transportation, you will need to work as part of the Solus team to ensure that vehicles are collected, repaired, and returned to our customers. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Service Assistant will be at the forefront of our award-winning customer service department.
Responsibilities
- This role is 5 days a week, Monday to Friday, 40 hour a week contract.
- You will deliver high levels of customer contact and communications throughout the vehicle repairs.
- Provide Service Level Agreements, ensuring customers are contacted regarding repairs.
- Identify, own, and handle the risks involved in running our business appropriate to role.
- You will be accountable for your individual performance and also contributing to site performance.
Qualifications
- Strong organisational skills and attention to detail.
- A proactive, problem-solving mindset.
- The ability to lead by example and work collaboratively.
- Previous experience in a similar role.
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Vehicle Repair Customer Care Specialist in Peterborough employer: Solus Accident Repair Centres Company
At Solus, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment that prioritises customer satisfaction. Our commitment to employee growth is evident through our award-winning apprenticeship programme and competitive benefits, including a generous holiday allowance and performance-related bonuses. Join us in shaping the future of vehicle repair while enjoying a fulfilling career with a focus on wellbeing and inclusivity.
Contact Details:
Solus Accident Repair Centres Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Repair Customer Care Specialist in Peterborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus and their values. This will help you connect with the team and show that you're genuinely interested in being part of their customer-focused culture.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll be the face of Solus. Role-play common customer scenarios with a friend or family member to boost your confidence and refine your problem-solving approach.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or projects. This will demonstrate your ability to handle the fast-paced environment at Solus.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Vehicle Repair Customer Care Specialist in Peterborough
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to meet customer needs, so share specific examples that demonstrate your commitment to customer satisfaction.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the extra step to connect their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Solus Accident Repair Centres Company
✨Know the Company Inside Out
Before your interview, take some time to research Solus and their values. Understand their commitment to customer satisfaction and how they operate in the vehicle repair industry. This will not only show your interest but also help you align your answers with their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This is crucial for a role focused on customer care!
✨Demonstrate Team Spirit
Since teamwork is key at Solus, be ready to discuss how you’ve collaborated with others in past roles. Share specific instances where you contributed to a team goal or helped a colleague, showing that you can work well in a supportive environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
