At a Glance
- Tasks: Deliver top-notch customer service and support vehicle repairs with a proactive mindset.
- Company: Join Solus, a leader in vehicle repairs with an award-winning culture.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Other info: Inclusive environment with guaranteed interviews for disabled applicants.
- Why this job: Be the face of our customer service and make a real difference in people's lives.
- Qualifications: Strong organisational skills and previous experience in customer service roles.
The predicted salary is between 25000 - 32000 £ per year.
Our Customer Consultants are the face of Solus, demonstrating our values and work principles, to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, or planning transportation, you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Service Assistant will be at the forefront of our award-winning customer service department.
Responsibilities
- This role is 5 days a week, Monday to Friday, 40 hour a week contract.
- You will deliver high levels of customer contact and communications throughout the vehicle repairs.
- Provide Service Level Agreements, ensuring customers are contacted regarding repairs.
- Identify, own, and handle the risks involved in running our business appropriate to role.
- You will be accountable for your individual performance and also contributing to site performance.
Qualifications
- Strong organisational skills and attention to detail.
- A proactive, problem-solving mindset.
- The ability to lead by example and work collaboratively.
- Previous experience in a similar role.
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Service Advisor in Peterborough employer: Solus Accident Repair Centres Company
At Solus, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises customer satisfaction. Our Customer Service Advisors benefit from competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing and growth, all while working in a dynamic environment that is at the forefront of the evolving vehicle repair industry. Join us to be part of a team that values inclusivity and provides opportunities for personal and professional development.
Contact Details:
Solus Accident Repair Centres Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Peterborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of a Customer Service Advisor. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! Solus is all about teamwork and customer satisfaction, so let your enthusiasm shine through. Share examples of how you've worked collaboratively in the past and how you’ve gone the extra mile for customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Peterborough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Customer Service Assistant role. Highlight your relevant experience and skills that align with our values and the responsibilities mentioned in the job description.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for easy reading and avoid jargon. We appreciate straightforward communication, especially in customer service roles!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Solus Accident Repair Centres Company
✨Know the Company Inside Out
Before your interview, take some time to research Solus and its values. Understand their commitment to customer satisfaction and how they shape the vehicle repair industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Problem-Solving Skills
As a Customer Service Advisor, you'll need to demonstrate a proactive, problem-solving mindset. Prepare examples from your previous experience where you've successfully resolved customer issues or improved processes. This will highlight your ability to contribute positively to the team.
✨Emphasise Teamwork and Collaboration
Since the role involves working closely with others, be ready to discuss your experience in collaborative environments. Share specific instances where you led by example or contributed to a team goal. This will illustrate that you understand the importance of teamwork in delivering excellent customer service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows that you're not just interested in the job, but also in how you can fit into and contribute to Solus's mission.
