IT Operations & Digital Workplace Manager

At Solus, part of the Aviva family, we are transforming how technology supports our colleagues and customers across the UK. We are looking for an IT Operations and Digital Workplace Manager to lead our operational teams and shape the future of our digital workplace. This is a senior role with the opportunity to make a real impact on how people experience technology every day.

About the role

You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will own the strategy for the digital workplace, drive operational excellence, and lead the continual improvement of our core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast‑moving, service focused environment.

Responsibilities

• Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals.
• Driving service stability, operational performance and continual improvement across our core IT services.
• Overseeing incident, problem, change and request management and leading P1 and P2 governance.
• Managing the modern workplace environment including Intune, Autopilot, device lifecycle, Teams, OneDrive, SharePoint and wider M365 tools.
• Ensuring identity, access and endpoint security controls are robust and well embedded.
• Leading high performing operational teams, building capability and creating a strong customer centric culture.
• Managing supplier relationships, contracts, SLAs and commercial decisions.
• Owning operational budgets, technology asset lifecycle and licensing.
• Ensuring compliance with Solus and Aviva policies, cyber standards, and audit requirements.
• Acting as a senior technology partner to leaders across the business, communicating operational health, changes and improvements clearly.

Qualifications

• Proven leadership experience across IT Operations, Service Desk or Digital Workplace.
• Strong knowledge of endpoint management (Intune, Autopilot), M365, identity and device management.
• A solid foundation in service management, operational resilience and problem resolution.
• Experience working with suppliers, MSPs and technology partners.
• Excellent communication skills with the ability to simplify technical information.
• A proactive, organised and customer focused approach.
• ITIL v4 and Microsoft certifications (M365, Intune, Entra ID) are an advantage.

Who are Solus?

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.