At a Glance
- Tasks: Inspect and assess motor claims using state-of-the-art technology.
- Company: Join Solus, a leader in vehicle repairs with a 4.6/5 star customer rating.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Other info: Inclusive workplace with excellent career growth and support for all applicants.
- Why this job: Make a real impact in customer service and vehicle repair innovation.
- Qualifications: Experience in motor claims and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced and knowledgeable Motor Engineer who would like to contribute to the Solus Aviva family?
The role: Solus Aviva Motor Engineers preserve consistency and the very best customer service across our market leading business and our strategic partners. Our world class insurance business requires a knowledgeable and skilled engineer to take our claims to the next level of customer service and customer expectations. The Engineering team deal with all aspects of both Insured and Third-party motor inspections, using state of the art technology to receive and audit estimates prior to authorising repairs to our Approved Repairer Network as well as Customer Nominated Repairers in a timely and cost effective manner. You will be in constant contact with our Solus sites as well as our approved repairers monitoring the performance, recognising potential areas of improvement and relationship building.
Qualifications
- Member of either IMI / IRTE / ATA / VDA or be working towards (or willing to do so).
- Motor Claims knowledge including a basic understanding of insurance principles.
- Good working knowledge of computerised damage estimating systems, including Audatex.
- Good spoken and written communication skills.
- Accuracy and attention to detail.
- Positive and self-confident approach when dealing with our customers.
- Empathy, tact, assertiveness and diplomacy when talking to customers.
- Ability to work well under pressure, meet deadlines and where required be able to use own initiative.
- PC literate with good administrative skills.
- Ability to take on increased ownership and responsibility when necessary.
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Field Based Motor Engineer in Godstone employer: Solus Accident Repair Centres Company
Solus Aviva is an exceptional employer, offering a dynamic work environment for Field Based Motor Engineers where innovation meets customer service excellence. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing and growth, Solus fosters a culture of inclusivity and support, ensuring that every team member can thrive and contribute to the future of vehicle repair. Join us and be part of a leading company that values your skills and offers unique benefits like discounts on Aviva products and a robust pension scheme.
Contact Details:
Solus Accident Repair Centres Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Based Motor Engineer in Godstone
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Solus Aviva and understanding their values. Tailor your answers to show how your skills align with their mission of providing top-notch customer service and innovation in motor engineering.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience with motor claims and your approach to customer interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Solus family.
We think you need these skills to ace Field Based Motor Engineer in Godstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your motor engineering expertise and any relevant qualifications, like IMI or ATA membership, to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join Solus Aviva and how your background aligns with our values. Be genuine and let your personality come through—after all, we want to get to know the real you!
Showcase Your Communication Skills:Since good communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to demonstrate your ability to communicate effectively, as this will resonate well with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Solus Accident Repair Centres Company
✨Know Your Stuff
Make sure you brush up on your motor engineering knowledge, especially around insurance principles and damage estimating systems like Audatex. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Communication Skills
Since you'll be dealing with customers and repairers, practice articulating your thoughts clearly and professionally. Think of examples where you've used empathy and diplomacy in challenging situations—this will highlight your ability to handle customer interactions effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think on your feet or take initiative under pressure. Solus values engineers who can identify areas for improvement, so share specific instances where you've made a positive impact in your previous roles.
✨Research Solus and Aviva
Familiarise yourself with Solus's values, their award-winning apprenticeship programme, and their customer service ratings. Showing that you understand their mission and how you can contribute will set you apart from other candidates.
