At a Glance
- Tasks: Support customers with empathy and guide them through their vehicle repair journey.
- Company: Join Solus, a leader in vehicle repairs backed by Aviva.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Other info: Inclusive workplace with excellent training and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Passion for helping others and strong communication skills are essential.
The predicted salary is between 24000 - 28000 € per year.
At Solus, our purpose is simple. We get our customers back to normal. Our Customer Solutions Centre Advisors are the face of Solus. Working closely with Aviva, you will live our values and work principles while supporting customers at what can be a difficult time. You will be the first point of contact over the telephone, listening carefully, reassuring customers, and helping them move forward with confidence. With full training provided, you will carry out a basic vehicle diagnosis and identify the most appropriate repair solution for each customer. No two calls are the same, and no two customers are the same. What matters most is understanding what matters to them. You will join a supportive and collaborative team who work together to do the right thing for our customers. We focus on listening, problem solving and making decisions that lead to the best possible outcomes. Our customer solutions teams play a key role not just in Warrington, but in shaping the customer experience across our UK sites.
Responsibilities
- Act as the first point of contact for customers, providing clear, empathetic and professional support
- Use training and in‑house tools to complete a basic vehicle diagnosis and agree the best repair solution
- Take ownership of customer enquiries and guide them through the next steps in their journey
- Identify opportunities to improve customer satisfaction and contribute to a strong customer‑focused culture
- Work collaboratively with colleagues in our Warrington contact centre and across our UK repair network
Qualifications
- A genuine passion for customer service and helping people
- Strong communication and listening skills
- The confidence to make decisions and take ownership of customer outcomes
- The ability to work well as part of a team in a fast‑paced environment
- Automotive or technical knowledge is helpful but not essential, as full training is provided
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award‑winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Service Advisor in Daresbury employer: Solus Accident Repair Centres Company
At Solus, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in Warrington. Our commitment to employee growth is evident through our award-winning apprenticeship programme and comprehensive training for all roles, ensuring that you can thrive while making a meaningful impact on customer experiences. With competitive salaries, generous holiday allowances, and a focus on wellbeing, Solus is dedicated to fostering a culture where every team member feels valued and empowered.
Contact Detail:
Solus Accident Repair Centres Company Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Daresbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus and Aviva. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Customer Service Advisor, you'll need to listen carefully to customers. Try role-playing with a friend or family member to get comfortable with responding empathetically and effectively to different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your ability to take ownership of customer outcomes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join the Solus team. Don’t forget to follow up if you haven’t heard back within a week or so!
We think you need these skills to ace Customer Service Advisor in Daresbury
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping people shine through. Share any experiences where you've gone the extra mile for a customer, as this will resonate with us at Solus.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your communication skills and ability to work in a team, as these are key traits we’re looking for in our Customer Service Advisors.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your potential right away!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Solus Accident Repair Centres Company
✨Know the Company Inside Out
Before your interview, take some time to research Solus and its values. Understand their mission of getting customers back to normal and how they support their team. This will help you align your answers with what matters to them.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've demonstrated strong communication and problem-solving skills. Think about times when you’ve helped someone in a tough situation, as this role is all about empathy and support.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions asked and respond thoughtfully. This will not only show your communication skills but also reflect your ability to understand customer needs.
✨Be Ready to Discuss Teamwork
Since the role involves working collaboratively, be prepared to discuss your experiences in team settings. Share how you’ve contributed to a positive team environment and how you handle challenges within a group.
