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- Tasks: Be the first point of contact for customers, helping them through tough times.
- Company: Join Solus, a leader in vehicle repairs with a supportive team culture.
- Benefits: Enjoy competitive salary, bonus opportunities, and 33 days holiday.
- Why this job: Make a real difference by helping customers get back on the road.
- Qualifications: No specific qualifications needed, just a passion for customer service.
- Other info: Great career progression and inclusive environment for all applicants.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone, helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each and every customer.
The team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. Our Customer Solutions Centre Advisors identify opportunities to promote customer satisfaction and help embed customer‑focused culture both in our customer contact centre in Warrington and around our 25 UK sites.
No two customers are the same and our focus on ‘getting people back to normal’ is at the heart of what we do.
Opportunities and progression are available for those displaying the right capabilities and behaviours.
We empower our people to go above and beyond in order to make the right decisions, delivering the best outcomes to our customers.
Qualifications
Who are Solus?
Solus, owned by Aviva, is one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award‑winning apprenticeship programme and winners of other recognised industry awards, Solus is proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
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Customer Solutions Centre Advisor employer: Solus Accident Repair Centres Company
Contact Detail:
Solus Accident Repair Centres Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Centre Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus and Aviva. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and problem-solving abilities, as these are key for a Customer Solutions Centre Advisor.
✨Tip Number 3
Show your personality! During the interview, let your enthusiasm shine through. Share personal stories that highlight your experience in customer service and how you’ve helped others. Remember, they want to see how you’ll fit into their supportive and collaborative environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Solutions Centre Advisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Solutions Centre Advisor role. Highlight your customer service experience and any relevant skills that align with our values at Solus. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward—just a few clicks and you’re done!
How to prepare for a job interview at Solus Accident Repair Centres Company
✨Know the Company Inside Out
Before your interview, take some time to research Solus and Aviva. Understand their values, mission, and what makes them stand out in the vehicle repair industry. This knowledge will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
As a Customer Solutions Centre Advisor, you'll be dealing with various customer situations. Think about potential scenarios you might face and how you would handle them. Practising your responses can help you demonstrate your problem-solving skills and customer-focused mindset during the interview.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, make sure to articulate your thoughts clearly and listen actively. You might even want to practice common interview questions with a friend to refine your delivery and ensure you come across as approachable and confident.
✨Emphasise Teamwork and Collaboration
Since the role involves working in a supportive team environment, be ready to discuss your experiences in collaborative settings. Share examples of how you've worked well with others to achieve a common goal, and highlight your ability to contribute positively to a team dynamic.
