Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the face of our award-winning customer service and help customers get back on the road.
- Company: Join Solus, a leader in vehicle repairs, part of the Aviva family.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Why this job: Make a real difference in customer satisfaction while learning and growing your skills.
- Qualifications: Strong customer focus, driving experience, and excellent communication skills.
- Other info: Inclusive environment with guaranteed interviews for disabled applicants.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award winning customer service, working as part of the Aviva family?
Responsibilities
The Role;
Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers.
No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department.
Qualifications
Desirable qualifications and experience:
- A strong customer focussed background
- Driving experience with the ability to drive all types of customer vehicles car or long wheel based vans auto or manual
- Clean Full UK Drivers licence
- Excellent organisational skills
- Communication
- PC literate
- Passionate about customer service
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
We have so much to offer when it comes to being a Solus colleague:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us?
Apply online today, and our team will be in touch within 14 days.
#J-18808-Ljbffr
Customer Service Driver employer: Solus Accident Repair Centres Company
Contact Detail:
Solus Accident Repair Centres Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Driver
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus and Aviva. Understand their values and customer service approach so you can show how you fit right in with their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Driver, you'll need to interact with customers regularly. Try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering an exceptional experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Solus family. Don’t forget to follow up if you haven’t heard back within a week or two!
We think you need these skills to ace Customer Service Driver
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past. We love seeing that passion!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your driving experience and organisational skills, as these are key for the Customer Service Driver role. We want to see how you fit into our Solus team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just a few clicks and you’re on your way!
How to prepare for a job interview at Solus Accident Repair Centres Company
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This will show your passion for customer satisfaction, which is crucial for a role at Solus.
✨Demonstrate Team Spirit
Since teamwork is essential at Solus, think of instances where you collaborated effectively with others. Prepare to discuss how you contribute to a positive team environment and how you handle challenges within a team setting.
✨Show Off Your Organisational Skills
As a Customer Consultant, you'll need to juggle various tasks. Be prepared to talk about how you prioritise your workload and manage time effectively. Maybe share a story about a busy day and how you kept everything on track.
✨Familiarise Yourself with Solus and Aviva
Do some homework on Solus and its parent company, Aviva. Understand their values, mission, and recent achievements. This knowledge will help you connect your answers to their goals and demonstrate your genuine interest in joining their team.
