At a Glance
- Tasks: Support customers through challenging times with empathy and clear communication.
- Company: Join Solus, a leader in vehicle repairs backed by Aviva.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Other info: Inclusive workplace with excellent training and career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
At Solus, our purpose is simple. We get our customers back to normal. Our Customer Solutions Centre Advisors are the face of Solus. Working closely with Aviva, you will live our values and work principles while supporting customers at what can be a difficult time. You will be the first point of contact over the telephone, listening carefully, reassuring customers, and helping them move forward with confidence. With full training provided, you will carry out a basic vehicle diagnosis and identify the most appropriate repair solution for each customer. No two calls are the same, and no two customers are the same. What matters most is understanding what matters to them. You will join a supportive and collaborative team who work together to do the right thing for our customers. We focus on listening, problem solving and making decisions that lead to the best possible outcomes. Our customer solutions teams play a key role not just in Warrington, but in shaping the customer experience across our UK sites.
Responsibilities
- Act as the first point of contact for customers, providing clear, empathetic and professional support.
- Use training and in‑house tools to complete a basic vehicle diagnosis and agree the best repair solution.
- Take ownership of customer enquiries and guide them through the next steps in their journey.
- Identify opportunities to improve customer satisfaction and contribute to a strong customer‑focused culture.
- Work collaboratively with colleagues in our Warrington contact centre and across our UK repair network.
Qualifications
- A genuine passion for customer service and helping people.
- Strong communication and listening skills.
- The confidence to make decisions and take ownership of customer outcomes.
- The ability to work well as part of a team in a fast‑paced environment.
- Automotive or technical knowledge is helpful but not essential, as full training is provided.
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award‑winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Service Advisor employer: Solus Accident Repair Centres Company
At Solus, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive work environment where your skills as a Panel Technician are truly valued. With competitive salaries, generous holiday allowances, and a strong focus on employee development, you will have the opportunity to grow your career while contributing to high-quality vehicle repairs. Our commitment to teamwork and respect ensures that every team member feels supported and empowered to excel in their role.
Contact Details:
Solus Accident Repair Centres Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus and Aviva. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Customer Service Advisor, you'll need to listen carefully to customers. Try role-playing with a friend or family member to get comfortable with responding empathetically and effectively to different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your ability to take ownership of customer enquiries.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, applying online is super easy and ensures you’re in the loop about the next steps in the hiring process. Don’t miss out!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping people shine through. Share any experiences where you've gone the extra mile for a customer, as this will resonate with us at Solus.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your communication skills and ability to work in a team, as these are key qualities we’re looking for in a Customer Service Advisor.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your strengths quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Solus Accident Repair Centres Company
✨Know the Company
Before your interview, take some time to research Solus and its values. Understand their mission of getting customers back to normal and how they support their team. This will help you align your answers with what matters to them.
✨Show Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you've successfully listened to customers and resolved their issues. This will demonstrate your ability to connect with customers during difficult times.
✨Practice Problem-Solving
Think about common customer scenarios you might face in this role. Practise how you would approach these situations, focusing on clear communication and decision-making. This will show that you're ready to take ownership of customer enquiries.
✨Teamwork Matters
Since collaboration is important at Solus, be ready to discuss how you've worked effectively in a team before. Share specific examples that highlight your ability to contribute positively to a group dynamic, especially in fast-paced environments.
