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- Tasks: Be the face of our award-winning customer service and help customers get back on the road.
- Company: Join Solus, a leader in vehicle repairs, part of the Aviva family.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Why this job: Make a real difference in customer experiences while working in a supportive team.
- Qualifications: Strong customer focus, driving experience, and excellent communication skills.
- Other info: Inclusive workplace with great career growth and wellbeing support.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award-winning customer service, working as part of the Aviva family?
Responsibilities
Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department.
Qualifications
- A strong customer focused background
- Driving experience with the ability to drive all types of customer vehicles car or long wheel based vans auto or manual
- Clean Full UK Drivers licence
- Excellent organisational skills
- Communication
- PC literate
- Passionate about customer service
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Service Advisor in Cumbernauld employer: Solus Accident Repair Centres Company
Contact Detail:
Solus Accident Repair Centres Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Cumbernauld
✨Tip Number 1
Get to know the company! Research Solus and Aviva, their values, and what makes their customer service stand out. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to connect with customers effectively. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to creating a positive experience for every customer.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Solus team. We can't wait to hear from you!
We think you need these skills to ace Customer Service Advisor in Cumbernauld
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your passion for helping others.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the values and responsibilities mentioned in the job description. We love seeing candidates who understand what we’re all about at Solus.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Solus Accident Repair Centres Company
✨Know the Company Inside Out
Before your interview, take some time to research Solus and Aviva. Understand their values, mission, and what sets them apart in the vehicle repair industry. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle difficult situations, as this will demonstrate your suitability for the role.
✨Demonstrate Team Spirit
Solus values collaboration, so be ready to discuss how you work within a team. Share instances where you contributed to a team goal or supported a colleague. Emphasising your teamwork skills will show that you can thrive in their supportive environment.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if Solus is the right fit for you.