At a Glance
- Tasks: Lead customer complaint management and enhance site performance across multiple locations.
- Company: Join an award-winning vehicle repair organisation making waves in the UK.
- Benefits: Enjoy a competitive salary, performance bonuses, and a focus on your wellbeing.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be a key player in improving customer experiences and driving service excellence.
- Qualifications: Experience in customer service management and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Solus Accident Repair Centres Company is seeking a dedicated manager to oversee the handling of customer complaints and improve site performance.
The role includes ensuring thorough investigations of complaints and liaising with work providers to meet service expectations.
As a part of an award-winning organization, you'll be at the forefront of vehicle repair in the UK, with a range of benefits including competitive salary, performance bonuses, and a strong focus on employee wellbeing.
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Locations
WarringtonCheshire
Contact Details:
Solus Accident Repair Centres Company Recruitment Team
We think you need these skills to ace Customer Experience & Complaints Manager (Multi-Site) in Cheshire, Warrington
Customer Complaint Management
Investigation Skills
Liaison Skills
Performance Improvement
Service Expectation Management
Communication Skills
Problem-Solving Skills
