At a Glance
- Tasks: Support customers through their repair journey and manage vehicle movements.
- Company: Join Solus, a supportive team focused on customer experience.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts.
- Other info: Full training provided; inclusivity is at the heart of our culture.
- Why this job: Make a real difference in customer confidence while developing new skills.
- Qualifications: Strong customer service skills and a full UK driving licence required.
The predicted salary is between 25000 - 30000 £ per year.
Overview
The Customer Consultant role at Solus is built around clear communication, organisation and a strong focus on customer experience. As a key point of contact, you support customers throughout their repair journey and help keep site operations running smoothly day to day. This is a varied, hands‑on role that combines customer service, coordination and the collection and delivery of customer vehicles, requiring good judgement, organisation and a professional approach. As a Customer Consultant, you’ll balance customer care with practical, site‑based responsibilities.
Responsibilities
- Keep customers updated on the progress of their vehicle repair
- Handle queries calmly and professionally, providing clear and timely responses
- Collect and deliver customer vehicles safely and courteously when required
- Arrange and coordinate vehicle movements and transport activity
- Support site operations, including parts coordination and basic administration
- Work closely with technicians, production teams and site leaders
- Help maintain a welcoming, organised and professional site environment
This is a role where reliability, attention to detail and empathy make a real difference to customer confidence.
Qualifications
We don’t require formal qualifications for this role. What matters most is how you work with people, how you manage responsibility, and your willingness to be hands‑on. You’ll bring:
- Strong customer service experience, ideally in a customer‑facing role
- A full UK driving licence, with confidence driving customer vehicles
- Clear and professional communication skills, face‑to‑face and over the phone
- A calm and organised approach, even when managing multiple tasks
- Pride in representing the business when interacting with customers
- A positive, team‑focused attitude
Full training is provided. If you enjoy helping people and taking responsibility, we can support the rest. Every Solus site is different, but our expectations are consistent. Customer Consultants are trusted to juggle customer service, vehicle movements and site support with professionalism and care.
At Solus, you’ll find:
- A supportive team environment where collaboration matters
- Clear processes, alongside the flexibility to use judgement day to day
- Opportunities to develop new skills and progress your career over time
Why Join Solus?
We have so much to offer when it comes to being a Solus colleague:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Customer Consultant Office and Driving in Basingstoke employer: Solus Accident Repair Centres Company
At Solus, we pride ourselves on fostering a supportive and collaborative work environment where every team member plays a vital role in enhancing customer experience. As a Customer Consultant, you will benefit from comprehensive training, competitive salaries, and a range of perks including generous holiday allowances and wellbeing support, all while being part of a company that values inclusivity and personal growth. Join us to develop your skills and advance your career in a dynamic setting that prioritises both customer satisfaction and employee welfare.
Contact Details:
Solus Accident Repair Centres Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant Office and Driving in Basingstoke
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the Customer Consultant role is all about clear communication, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared to handle queries professionally during the interview.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or coordinated activities. Be ready to share these stories during your interview to demonstrate your ability to juggle responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Solus team. We can’t wait to see your application!
We think you need these skills to ace Customer Consultant Office and Driving in Basingstoke
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and provided support in previous roles, so share specific examples that showcase your communication skills and ability to keep customers happy.
Be Organised and Detail-Oriented:Since the role involves juggling multiple tasks, it's important to demonstrate your organisational skills. In your application, mention any experiences where you successfully managed various responsibilities while maintaining attention to detail—this will show us you're up for the challenge!
Keep It Professional Yet Friendly:Your written application should reflect a professional tone, but don’t forget to let your personality shine through! We appreciate a friendly approach, so feel free to express your enthusiasm for the role and how you can contribute to our team culture.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward—just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Solus Accident Repair Centres Company
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Consultant role thoroughly. Familiarise yourself with the key responsibilities like keeping customers updated and handling queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer experience, be ready to share specific examples from your past experiences where you excelled in customer service. Highlight situations where you handled difficult queries or went the extra mile for a customer—this will illustrate your ability to manage customer relationships effectively.
✨Demonstrate Organisation and Calmness
The job requires juggling multiple tasks, so prepare to discuss how you stay organised under pressure. You might want to mention any tools or methods you use to keep track of tasks and ensure everything runs smoothly. Showing that you can maintain a calm demeanour while managing various responsibilities will impress the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
