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- Tasks: Be the first point of contact for IT issues and troubleshoot basic tech problems.
- Company: Join Solus, a leader in vehicle repairs with a supportive culture.
- Benefits: Enjoy competitive salary, bonus opportunities, 33 days holiday, and discounts.
- Other info: Inclusive environment with great growth opportunities and a focus on wellbeing.
- Why this job: Kickstart your tech career while making a real difference in people's tech experiences.
- Qualifications: No prior experience needed; just a passion for tech and helping others.
The predicted salary is between 25000 - 32000 £ per year.
We are excited to offer you the opportunity to join our expanding Technology Business Unit as a Level 1 IT Engineer.
As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time‑consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve.
Responsibilities
- Act as the first point of contact for IT issues, handling initial support queries via phone, email or chat.
- Troubleshoot and resolve basic technical problems related to hardware, software and network connectivity.
- Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed.
- Maintain accurate records of incidents, resolutions, and procedures in the ticketing system.
- Provide clear instructions and guidance to users for resolving common issues and improving their tech experience.
- Monitor system performance and respond to alerts to prevent and address potential issues.
- Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution.
Qualifications
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award‑winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
1st Line IT Engineer employer: Solus Accident Repair Centres Company
Contact Detail:
Solus Accident Repair Centres Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Engineer
✨Tip Number 1
Get to know the company! Research Solus and their values, especially their focus on inclusivity and customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! As a 1st Line IT Engineer, you'll need to think on your feet. Set up mock scenarios with friends or family where you can practice resolving common tech issues. The more confident you are, the better you'll perform in interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining Solus. Good luck!
We think you need these skills to ace 1st Line IT Engineer
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We love seeing candidates who are genuinely excited about the role and our company. A little enthusiasm can go a long way in making your application stand out.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the 1st Line IT Engineer role. We want to see how your background aligns with what we do at Solus, so don’t be shy about showcasing your tech know-how!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your points are easy to understand. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy—just a few clicks and you’re done!
How to prepare for a job interview at Solus Accident Repair Centres Company
✨Know Your Tech Basics
Brush up on your knowledge of common hardware, software, and network issues. Be ready to discuss how you would troubleshoot these problems, as this will show your potential employer that you can handle the first line of support effectively.
✨Practice Your Communication Skills
As a 1st Line IT Engineer, you'll need to communicate clearly with users who may not be tech-savvy. Practise explaining technical concepts in simple terms, and consider role-playing common support scenarios with a friend to build your confidence.
✨Familiarise Yourself with Ticketing Systems
Get to know how ticketing systems work, as logging and categorising support tickets is a key part of the job. If possible, try out a demo version of a popular ticketing system to understand the process better.
✨Show Enthusiasm for Teamwork
Highlight your ability to work closely with other support teams. Share examples of how you've collaborated in the past to resolve issues, as this will demonstrate your commitment to comprehensive problem resolution and a positive team environment.