At a Glance
- Tasks: Deliver exceptional customer service and support throughout vehicle repairs.
- Company: Join Solus, a leader in vehicle repairs with an award-winning team.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Other info: Inclusive workplace with excellent career growth and support for all applicants.
- Why this job: Be part of a dynamic team reshaping the vehicle repair industry.
- Qualifications: Strong organisational skills and previous customer service experience.
The predicted salary is between 27351 - 33429 £ per year.
Our Customer Consultants are the face of Solus, demonstrating our values and work principles, to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers.
No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Service Assistant will be at the forefront of our award-winning customer service department.
Responsibilities
- This role is 5 days a week, Monday to Friday, 40 hour a week contract.
- You will deliver high levels of customer contact and communications throughout the vehicle repairs.
- Provide Service Level Agreements, ensuring customers are contacted regarding repairs.
- Identify, own, and handle the risks involved in running our business appropriate to role.
- You will be accountable for your individual performance and also contributing to site performance.
Qualifications
- Strong organisational skills and attention to detail.
- A proactive, problem-solving mindset.
- The ability to lead by example and work collaboratively.
- Previous experience in a similar role.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Service Advisor employer: Solus Accident Repair Centres Company
At Solus, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises customer satisfaction. Our Customer Service Advisors benefit from competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, alongside opportunities for professional growth through our award-winning apprenticeship programme. Join us in shaping the future of vehicle repair while enjoying unique perks like discounts on Aviva products and a company pension scheme.
Contact Details:
Solus Accident Repair Centres Company Recruitment Team
