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- Tasks: Help customers navigate total loss situations with empathy and expertise.
- Company: Join Aviva, a leader in customer-focused insurance solutions.
- Benefits: Enjoy a collaborative work culture and opportunities for professional growth.
- Why this job: Make a real impact on customer experiences during tough times.
- Qualifications: Strong negotiation skills and a passion for helping others are essential.
- Other info: Be part of a supportive team that values your contributions.
The predicted salary is between 36000 - 60000 £ per year.
Overview Are you looking for a position where you can use your negotiation and decision-making skills? Would you like to make a difference to the customer experience by doing the right thing when the customer needs you most? Responsibilities The role: Our Vehicle Damage Advisors are part of the Total Loss Team. This role will involve working with our customers to find the right solutions for them by demonstrating our values and work principles, and those of Aviva. You will provide solutions to our customers that are accurate, fair, efficient, and compassionate after the total loss of their vehicle. With training you will understand repair methodology and use this to confirm total loss diagnosis To use all available tools to calculate accurate and fair total loss settlement costs To negotiate accurate and fair storage and recovery costs and to settle these in a timely manner To be an active team member in a collaborative working environment, which focuses on the customer and what matters to them To promote customer satisfaction To develop, and maintain relationships with external suppliers and internal business areas The Solus team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. No two customers are the same and our focus on \’getting people back to normal\’ is at the heart of w…
Total Loss Desk Based Engineer employer: Solus Accident Repair Centres Careers
Contact Detail:
Solus Accident Repair Centres Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Total Loss Desk Based Engineer
✨Tip Number 1
Familiarize yourself with the vehicle damage assessment process. Understanding how total loss is determined will help you engage in meaningful conversations during the interview and demonstrate your knowledge of the industry.
✨Tip Number 2
Brush up on your negotiation skills. Since this role involves negotiating costs, practicing scenarios where you advocate for fair settlements can give you an edge in showcasing your abilities.
✨Tip Number 3
Highlight your customer service experience. Be prepared to share specific examples of how you've positively impacted customer experiences in previous roles, as this aligns with the values of the Total Loss Team.
✨Tip Number 4
Research Aviva's values and work principles. Understanding their corporate culture will allow you to tailor your responses in a way that resonates with their mission and demonstrates your fit for the team.
We think you need these skills to ace Total Loss Desk Based Engineer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Total Loss Desk Based Engineer position. Understand the key responsibilities and required skills, especially around negotiation and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in customer service, negotiation, or decision-making roles. Use specific examples that demonstrate your ability to handle total loss situations compassionately and effectively.
Showcase Your Values: Align your application with the values and work principles of Aviva. Mention how your personal values resonate with their focus on customer satisfaction and collaborative teamwork.
Tailor Your Application: Customize your cover letter to reflect your understanding of the role and how you can contribute to the Total Loss Team. Make sure to address how you would promote customer satisfaction and maintain relationships with suppliers.
How to prepare for a job interview at Solus Accident Repair Centres Careers
✨Showcase Your Negotiation Skills
Since the role requires strong negotiation abilities, prepare examples from your past experiences where you successfully negotiated outcomes. Highlight how these skills can benefit the customer experience.
✨Demonstrate Empathy and Compassion
This position involves dealing with customers during a difficult time. Be ready to discuss how you approach customer interactions with empathy and understanding, ensuring that you can provide support when they need it most.
✨Understand the Total Loss Process
Familiarize yourself with the total loss process and vehicle damage assessment. Being knowledgeable about repair methodologies and settlement calculations will show your commitment to the role and help you answer technical questions confidently.
✨Emphasize Team Collaboration
The job emphasizes working in a collaborative environment. Prepare to discuss your experiences working in teams, how you contribute to a positive team dynamic, and how you prioritize customer needs while collaborating with others.
