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For Companies At a Glance
- Tasks: Be the face of our award-winning customer service and support our team.
- Company: Join Solus, part of the Aviva family, known for exceptional customer care.
- Benefits: Enjoy a collaborative work environment and opportunities for continuous learning.
- Why this job: Make a real difference in customer experiences while working with a supportive team.
- Qualifications: Strong customer focus and driving experience required; all vehicle types welcome.
- Other info: No two days are the same—embrace variety in your role!
The predicted salary is between 24000 - 36000 £ per year.
Overview Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award winning customer service, working as part of the Aviva family? Responsibilities The Role: Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department. Qualifications Desirable qualifications and experience: A strong customer focussed background Driving experience with the ability to drive all types of customer vehicles car or long wheel based vans auto or manual Clean Full UK Drive…
Customer Consultant-Driver employer: Solus Accident Repair Centres Careers
Contact Detail:
Solus Accident Repair Centres Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant-Driver
✨Tip Number 1
Familiarize yourself with Solus and Aviva's values and work principles. Understanding their mission and how they prioritize customer satisfaction will help you align your responses during the interview.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially those that required teamwork and collaboration. Be ready to share specific examples of how you contributed to a positive customer experience.
✨Tip Number 3
Prepare to discuss your driving experience in detail. Since the role involves handling various types of vehicles, showcasing your confidence and competence behind the wheel will be crucial.
✨Tip Number 4
Demonstrate your problem-solving skills by thinking of scenarios where you successfully addressed customer concerns or improved service delivery. This will show your proactive approach to enhancing customer satisfaction.
We think you need these skills to ace Customer Consultant-Driver
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Consultant-Driver position. Understand the responsibilities and qualifications required, and think about how your experience aligns with them.
Highlight Customer Service Skills: In your application, emphasize your customer service experience. Provide specific examples of how you've contributed to customer satisfaction in previous roles, as this is a key aspect of the position.
Showcase Driving Experience: Since driving is a crucial part of the role, make sure to mention your driving experience clearly. Include details about the types of vehicles you can drive and any relevant licenses you hold.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the values and work principles of Solus and Aviva. Use language that resonates with their focus on teamwork and customer experience, and demonstrate your enthusiasm for the role.
How to prepare for a job interview at Solus Accident Repair Centres Careers
✨Show Your Customer Focus
Make sure to highlight your previous experiences where you successfully handled customer inquiries or resolved issues. Share specific examples that demonstrate your commitment to customer satisfaction.
✨Demonstrate Team Collaboration
Since the role emphasizes teamwork, be prepared to discuss how you've worked effectively in a team environment. Mention any collaborative projects or situations where you contributed to a positive team dynamic.
✨Highlight Your Driving Experience
As driving is a key part of the job, be ready to talk about your driving experience. Discuss the types of vehicles you've driven and any relevant qualifications you hold, such as a clean driving record.
✨Emphasize Adaptability
The role involves dealing with diverse customer needs, so it's important to showcase your adaptability. Share instances where you successfully adjusted your approach to meet different customer expectations.
