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For Companies At a Glance
- Tasks: Be the face of our award-winning customer service and support our customers daily.
- Company: Join Solus, part of the Aviva family, known for exceptional customer care.
- Benefits: Enjoy a collaborative team environment and opportunities for continuous learning.
- Why this job: Make a real difference in customer experiences while working with a supportive team.
- Qualifications: Strong customer focus and driving experience required; all vehicle types welcome.
- Other info: No two days are the same—embrace variety in your role!
The predicted salary is between 28800 - 42000 £ per year.
Overview Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award winning customer service, working as part of the Aviva family? Responsibilities The Role: Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department. Qualifications Desirable qualifications and experience: A strong customer focussed background Driving experience with the ability to drive all types of customer vehicles car or long wheel based vans auto or manual Clean Full UK D…
Customer Consultant employer: Solus Accident Repair Centres Careers
Contact Detail:
Solus Accident Repair Centres Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarize yourself with Aviva's values and work principles. Understanding what they stand for will help you align your responses during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Showcase your customer service skills by preparing specific examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to customer satisfaction, which is crucial for this role.
✨Tip Number 3
Brush up on your driving knowledge and experience, especially if you have experience with different types of vehicles. Being able to discuss your driving background confidently can set you apart from other candidates.
✨Tip Number 4
Research common challenges faced in customer service roles and think about how you would handle them. Being prepared to discuss these scenarios shows that you are proactive and ready to contribute to the team.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Consultant position. Understand the responsibilities and qualifications required, and think about how your experience aligns with them.
Highlight Customer Focus: In your application, emphasize your customer service experience. Provide specific examples of how you've contributed to customer satisfaction in previous roles, as this is a key aspect of the position.
Showcase Teamwork Skills: Since the role involves working collaboratively, mention any experiences where you successfully worked as part of a team. Highlight your ability to support colleagues and contribute to a positive work environment.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the values and principles of Solus and Aviva. Use keywords from the job description to demonstrate that you are a good fit for their culture and mission.
How to prepare for a job interview at Solus Accident Repair Centres Careers
✨Show Your Customer Focus
Make sure to highlight your previous experiences where you successfully handled customer inquiries or resolved issues. Share specific examples that demonstrate your commitment to customer satisfaction.
✨Demonstrate Team Collaboration
Since the role emphasizes teamwork, be prepared to discuss how you've worked effectively in a team environment. Mention any collaborative projects or situations where you contributed to a positive team dynamic.
✨Understand the Company Values
Familiarize yourself with Solus and Aviva's values and work principles. During the interview, align your answers with these values to show that you are a good cultural fit for the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Practice responding to hypothetical situations that may arise in the role of a Customer Consultant.
