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- Tasks: Be the first point of contact for customers, helping them during tough times.
- Company: Join Solus, a company dedicated to customer satisfaction and support.
- Benefits: Enjoy opportunities for progression and a collaborative team environment.
- Why this job: Make a real impact by helping customers get back to normal with your skills.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Training provided to help you diagnose vehicle issues effectively.
The predicted salary is between 24000 - 36000 £ per year.
The Role; OurCustomer Solutions Centre Advisor sare the face of Solus and work closely with Aviva,demonstrating our values and work principles.You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each and every customer. The team work together to create a supportive andcollaborative environment, which focuses on the customer and what matters to them.OurCustomer Solutions Centre Advisorsidentify opportunitiestopromote customer satisfaction and help embedcustomer focusedcultureboth in our customer contact centre in Daresbury, Warrington and around our 25 UK sites. No two customers are the same and our focus ongettingpeopleback to normalis at the heart of what we do. Opportunities and progression available for those displaying the right capabilities and behaviours. We empower our people to go above and beyond in order to make the right decisions, delivering the best outcomes to our customers. Qualifications
Contact Centre Advisor employer: Solus Accident Repair Centres Careers
Contact Detail:
Solus Accident Repair Centres Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Familiarize yourself with the values and work principles of Solus and Aviva. Understanding their customer-centric approach will help you align your responses during the interview, showcasing that you are a great fit for their culture.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for customers, being able to convey empathy and clarity is crucial in helping them through difficult situations.
✨Tip Number 3
Research common vehicle issues and basic diagnostic techniques. This knowledge will not only impress during the interview but also prepare you for the role, allowing you to provide effective solutions to customers.
✨Tip Number 4
Showcase your teamwork skills. Since the role emphasizes a supportive and collaborative environment, sharing examples of how you've successfully worked in teams can demonstrate that you embody the spirit they are looking for.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Contact Centre Advisor position. Understand the key responsibilities and the skills required, such as customer service experience and the ability to diagnose vehicle issues.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the role. Emphasize any previous customer service roles and your ability to work in a team-oriented environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's values. Mention how you can contribute to promoting customer satisfaction and creating a supportive culture.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Solus Accident Repair Centres Careers
✨Understand the Company Values
Before your interview, take some time to research Solus and Aviva's values and work principles. Being able to demonstrate how your personal values align with theirs will show that you are a good fit for the team.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter as a Contact Centre Advisor. Prepare examples of how you would handle difficult situations, focusing on empathy and problem-solving skills.
✨Showcase Team Collaboration Skills
Since the role emphasizes teamwork, be ready to discuss your experiences working in collaborative environments. Highlight specific instances where you contributed to a team's success or supported a colleague.
✨Emphasize Adaptability
In a role where no two customers are the same, adaptability is key. Share examples from your past experiences where you successfully adjusted your approach to meet different customer needs.
