At a Glance
- Tasks: Manage relationships with NHS clients and drive business growth in mental health support.
- Company: Join Kooth PLC, a leader in digital mental health care.
- Benefits: Up to £48,000 salary, commission, 28 days leave, and health insurance.
- Other info: Flexible working and a commitment to diversity and inclusion.
- Why this job: Make a real difference in mental health while building valuable relationships.
- Qualifications: 2+ years in client-facing roles; NHS knowledge preferred.
The predicted salary is between 48000 - 48000 £ per year.
Kooth PLC are on a mission to use technology to remove barriers that could prevent someone from accessing the mental health support they need. At Kooth, we create a welcoming space for personalised digital mental health care. Kooth’s products are available to over 18 million users in the US and UK, who are able to go online and access effective therapy and wellbeing support by speaking to qualified counsellors to manage their mental health in a safe and anonymous way.
Essential
- 2+ years’ experience in a Relationship Manager, Account Manager, Customer Success, or similar client‑facing role.
- Good working knowledge of the NHS; experience within healthcare is preferred, but candidates from other industries with transferable experience are welcome to apply.
- Good working knowledge of PowerPoint and Excel.
- A positive attitude and high work ethic.
Responsibilities
- Own the retention and renewal of a portfolio of circa 10 existing ICB contracts across London, Kent and Medway.
- Identify and convert new business opportunities within your patch, supporting Kooth’s wider growth targets.
- Build a clear understanding of each ICB’s strategic goals for children and adults mental health, and track how Kooth is performing against them.
- Work consultatively with commissioners and stakeholders – asking open questions, challenging assumptions, and identifying gaps in local service provision.
- Understand the wider health and care landscape in your region, including how schools, NHS services and local authorities fit together to support young people and adults.
- Bring commercial rigour to every conversation – understanding contract value, pricing, and the numbers behind renewal and growth targets.
- Deliver clear, confident presentations to commissioners and stakeholders.
- Report accurately and consistently on contract status, pipeline and performance.
NHS Knowledge
- Strong understanding of the NHS and how it operates, particularly ICBs, commissioners, and local healthcare priorities.
- Awareness of current healthcare challenges, employment and priorities within local communities.
Relationship Management
- Build and maintain strong relationships with NHS customers and stakeholders.
- Retain existing contracts and ensure high levels of customer satisfaction.
- Act as a trusted partner rather than a salesperson.
Consultative Approach
- Understand customer needs through effective consultation.
- Ask insightful, open‑ended questions to uncover challenges and service gaps.
- Demonstrate how Kooth’s services can help address those needs, without a hard‑selling approach.
Communication & Stakeholder Management
- Excellent verbal and written communication skills.
- Ability to engage confidently with senior NHS stakeholders.
- Present information clearly and build credibility.
Commercial Awareness
- Strong numeracy skills with an understanding of commercial implications.
- Comfortable discussing contract value, renewal opportunities, and performance metrics.
- Success measured partly on Annual Recurring Revenue (ARR) through contract retention and growth.
Customer Success & Retention
- Focus on retaining and strengthening existing partnerships.
- Identify opportunities to expand or improve services where appropriate.
- Ensure customers achieve value from Kooth’s services.
Salary: Up to £48,000, plus up to 20% performance‑related commission, based on ARR.
Generous Annual Leave: Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.
Professional Development: Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.
Financial Security: Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.
Health and Well‑being: Prioritise your health and well‑being with our comprehensive AXA Health Insurance and access to an Employee Assistance Programme (EAP), offering 24/7 telephone mental health support and access to GP consultations.
Life Assurance: Gain peace of mind knowing that you’re covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.
Flexible Working: Embrace the flexibility of remote and field‑based working, allowing you to create a work‑life balance that suits your needs.
Lifestyle Benefits: Participate in the Cycle to Work Scheme, promoting a healthy and eco‑friendly lifestyle, and take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.
At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression, or sexual orientation. Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.
Request for Reasonable Adjustments: We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job‑related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team. Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.
Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check.
Relationship Manager in London employer: Soluna
Kooth plc is an exceptional employer, offering a dynamic work culture that prioritises employee development and collaboration. With a focus on the NHS sector, employees benefit from meaningful work that directly impacts community health, alongside opportunities for professional growth in a supportive environment across London, Kent, and Medway.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Soluna.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Soluna.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Soluna, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Relationship Manager in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Soluna.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Soluna.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Soluna. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Soluna. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Soluna
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Soluna’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
