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For Companies At a Glance
- Tasks: Support account management and drive new rental prospects in the audio-visual industry.
- Company: Join a global leader in live productions and virtual technology with over 2,000 passionate team members.
- Benefits: Enjoy competitive pay, generous holidays, medical plans, and opportunities for training and career growth.
- Why this job: Be part of a dynamic team delivering spectacular experiences while enhancing your skills in a vibrant culture.
- Qualifications: Degree in audio/AV and 2 years of relevant experience required; flexibility and strong admin skills essential.
- Other info: Don't have all the skills? Apply anyway! We value diverse experiences.
The predicted salary is between 30000 - 42000 £ per year.
Apply for the Associate Account Manager role at Solotech Inc.
Solotech is not accepting agency or recruiter submissions.
Reporting to the Senior Account Manager, the Associate Account Manager will have experience in the audio‑visual industry and will support and pursue new rental prospects, maintain high levels of customer satisfaction for both new and existing clients and demonstrate our technical services to potential customers. They will work as part of the project team to manage professional equipment rentals from enquiry through to after‑rental support and directly contribute to company turnover and business growth by supporting peers and generating income.
Why Solotech?
As a global leader in live productions, systems integration and virtual technology, our team consists of more than 2,000 passionate individuals. Our ambition is to deliver spectacular experiences worldwide.
Main Responsibilities
- Manage touring package rental sales from start to finish, handling enquiries, preparing quotations and chasing leads
- Assist Account Handlers and team members in client‑facing roles to create detailed orders, ensuring effective delivery
- Actively pursue touring and rental projects, acquiring contracts through client liaison and remaining as first point of contact when required
- Confirm orders and instruct equipment preparation staff on the process
- Follow up and develop leads, including enquiries fielded via sales administrators, ensuring timely and positive handling
- Engage in marketing activities to promote the global brand
- Develop effective solutions to ensure customer satisfaction, initiate and manage customer relationships, and identify and resolve problems
- Liaise with Operations and Warehouse managers to fulfil requests
- Ensure customer service standards are maintained and continually improved
- Maintain good communications with other departments involved in or affected by project activity
- Work with the accounts department to ensure all projects are invoiced timely and appropriately
- Monitor industry pricing trends and report significant findings when appropriate
- Perform any other reasonable ad‑hoc requests as required by the manager
Essential skills / experience
- Effective administration skills and a good working knowledge of Microsoft Office; ability to use database software is essential
- Knowledge of speaker prediction software (ArrayCal, Soundvision, Display 3) and CAD preferred
- Flexibility and adaptability, capable of multitasking while remaining calm under pressure
- Discretion and confidentiality
- Anticipate problems and find effective solutions aligned to company policies and procedures
- Strong business acumen with the ability to evaluate budgets and profit potential and work toward deadlines
- Knowledge of industry standard accepted practices
Level of education
- Degree level (or equivalent) in the field of audio/AV
Work Experience
- Minimum of 2 years of experience in a similar role
Essential Requirements
- Right to work and remain in the UK
- Flexibility to work unsociable hours, including evenings and weekends, as required
- Full, clean UK driving licence
Our offer to you
- Competitive medical cash plan
- Generous holiday allowance – 25 days plus bank holidays
- Employee assistance program: free counselling, legal support and 24/7 helpline
- Opportunities for training and career advancement
- Pension plan with employer contribution
- Cycle to Work scheme
- Income protectionAnd more
Don’t have all the required skills? Apply anyway – we acknowledge that experience comes in different forms and encourage everyone to apply. We appreciate your time and look forward to considering your application.
Find out more at www.solotech.com
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Associate Account Manager employer: Solotech Inc.
Contact Detail:
Solotech Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Account Manager
✨Tip Number 1
Familiarise yourself with the audio-visual industry and its key players. Understanding the market trends and major competitors will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the audio-visual sector. Attend industry events, webinars, or local meetups to connect with potential colleagues and learn about job openings that may not be advertised widely.
✨Tip Number 3
Brush up on your technical skills, especially with software like ArrayCal and CAD. Being able to discuss your proficiency in these tools can set you apart from other candidates and show your readiness for the role.
✨Tip Number 4
Prepare to discuss your previous experiences in managing client relationships and resolving issues. Highlight specific examples where you've successfully maintained customer satisfaction, as this is crucial for the Associate Account Manager role.
We think you need these skills to ace Associate Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the audio-visual industry. Emphasise any previous roles that involved customer service, project management, or sales, as these are crucial for the Associate Account Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the audio-visual industry and your understanding of the role. Mention specific skills that align with the job description, such as effective administration skills and familiarity with Microsoft Office and database software.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved issues in past roles. This will demonstrate your ability to anticipate problems and find effective solutions, which is essential for maintaining customer satisfaction.
Highlight Flexibility and Adaptability: Mention your willingness to work unsociable hours and your ability to multitask under pressure. These traits are important for the role, so make sure they stand out in your application.
How to prepare for a job interview at Solotech Inc.
✨Showcase Your Industry Knowledge
Make sure to brush up on your knowledge of the audio-visual industry. Be prepared to discuss recent trends, technologies, and any relevant software like ArrayCal or Soundvision. This will demonstrate your passion and understanding of the field.
✨Prepare for Client Scenarios
Think of examples from your past experience where you've successfully managed client relationships or resolved issues. Be ready to share how you maintained customer satisfaction and contributed to business growth in those situations.
✨Demonstrate Your Multitasking Skills
Since the role requires flexibility and the ability to handle multiple tasks under pressure, prepare to discuss how you've effectively managed competing priorities in previous roles. Use specific examples to illustrate your adaptability.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s projects, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
