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- Tasks: Respond to telecare alarms and support vulnerable adults in emergencies.
- Company: Join a vibrant, diverse community in Lewisham making a real difference.
- Benefits: Competitive pay, shift flexibility, and the chance to impact lives positively.
- Why this job: Be a frontline hero, helping people live safely and independently every day.
- Qualifications: Experience in social care, strong communication skills, and a calm approach.
- Other info: Dynamic shifts with opportunities for personal growth and teamwork.
The predicted salary is between 20 - 22 £ per hour.
Location: London SE13
Contract: Shift work 24 hours / 365 days a year
Salary: £20.62 per hour PAYE or £27.15 per hour Umbrella
DBS: Enhanced DBS required
Discover yourself in Lewisham where what you do truly makes a difference. Lewisham is a vibrant, culturally diverse borough with a proud history of welcoming communities from around the world. As the UK’s first Borough of Sanctuary, we are committed to championing the rights, safety, and wellbeing of refugees, migrants, and all residents who call Lewisham home.
About the role
We are looking for a calm, compassionate, and reliable Telecare Officer to join our Linkline Telecare Service. This is a vital frontline role where you will help keep vulnerable adults safe and supported to live independently in their own homes. Working on a shift basis across 24 hours, 365 days a year, you will be the first point of contact for service users who activate their telecare alarms. You will assess situations quickly and respond appropriately to prevent harm, provide reassurance, and coordinate support when it matters most. No two shifts are the same, making this a varied and rewarding role for someone who thrives under pressure and values excellent customer care.
Key responsibilities
- Respond to calls from the digital alarm receiving service promptly and professionally
- Assess emergency and non-emergency situations and take appropriate action
- Provide calm reassurance and clear communication to vulnerable adults
- Liaise effectively with emergency services, colleagues, carers, and partner agencies
- Accurately record actions and maintain service user information using digital systems
- Work collaboratively as part of a team to ensure a responsive and high-quality service
What we're looking for
- Experience of working within adult social care or supporting vulnerable adults
- A calm and confident approach, particularly in emergency or high-pressure situations
- Strong communication skills with a caring, patient, and customer-focused manner
- Ability to use technology confidently and adapt to a range of digital systems
- A team player who can also work independently when required
- Willingness to work shifts, including nights, weekends, and bank holidays
Special conditions
- Shift pattern typically consists of 3 x 12-hour shifts per week (days and nights)
- Weekend and Bank Holiday working required
- Subject to an enhanced DBS check
- You must be able to drive a leased car as part of the role
- This role is office-based and does not support home working
Join us if you're passionate about supporting people to live safely and independently, and you want a role where your actions genuinely make a difference every day, we'd love to hear from you.
Telecare Officer employer: SOLOS Consultants Ltd
Contact Detail:
SOLOS Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecare Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Telecare Officer role. Think about how you'd handle emergency situations and be ready to share your experiences that showcase your calm and compassionate nature.
✨Tip Number 3
Showcase your tech skills! Familiarise yourself with digital systems and be ready to discuss how you've used technology in previous roles. This will demonstrate your adaptability and confidence in using the tools necessary for the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and making a difference in Lewisham.
We think you need these skills to ace Telecare Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Telecare Officer role. Highlight any experience in adult social care or working with vulnerable adults, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping others and your understanding of the responsibilities involved in the role. We want to see your personality come through, so don’t hold back!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts well. This will give us a taste of how you’ll communicate with service users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SOLOS Consultants Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Telecare Officer. Familiarise yourself with the key tasks like responding to alarms and assessing situations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with vulnerable adults, it's crucial to highlight your strong communication skills. Prepare examples from your past experiences where you've effectively communicated in high-pressure situations, providing reassurance and support.
✨Demonstrate Calmness Under Pressure
Interviewers will be looking for your ability to stay calm in emergencies. Think of specific scenarios where you had to manage stressful situations and how you handled them. Practising these responses can help you convey your calm and confident approach during the interview.
✨Be Ready to Discuss Technology Use
As a Telecare Officer, you'll need to use digital systems confidently. Be prepared to discuss your experience with technology and any relevant software you've used in previous roles. Showing that you're tech-savvy will give you an edge in the interview.
