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- Tasks: Support vulnerable adults by responding to telecare alarms and coordinating assistance.
- Company: Join a vibrant, diverse community in Lewisham making a real difference.
- Benefits: Competitive pay, shift flexibility, and the chance to impact lives positively.
- Why this job: Be a frontline hero, providing reassurance and support when it matters most.
- Qualifications: Experience in adult social care and strong communication skills required.
- Other info: Dynamic shifts with opportunities for personal growth and teamwork.
The predicted salary is between 13 - 16 £ per hour.
Location: London SE13
Contract: Shift work – 24 hours / 365 days a year
Salary: £20.62 per hour PAYE or £27.15 per hour Umbrella
DBS: Enhanced DBS required
Discover yourself in Lewisham – where what you do truly makes a difference.
Lewisham is a vibrant, culturally diverse borough with a proud history of welcoming communities from around the world. As the UK’s first Borough of Sanctuary, we are committed to championing the rights, safety, and wellbeing of refugees, migrants, and all residents who call Lewisham home.
About the role
We are looking for a calm, compassionate, and reliable Telecare Officer to join our Linkline Telecare Service. This is a vital frontline role where you will help keep vulnerable adults safe and supported to live independently in their own homes.
Working on a shift basis across 24 hours, 365 days a year, you will be the first point of contact for service users who activate their telecare alarms. You will assess situations quickly and respond appropriately to prevent harm, provide reassurance, and coordinate support when it matters most.
No two shifts are the same, making this a varied and rewarding role for someone who thrives under pressure and values excellent customer care.
Key responsibilities
- Respond to calls from the digital alarm receiving service promptly and professionally
- Assess emergency and non-emergency situations and take appropriate action
- Provide calm reassurance and clear communication to vulnerable adults
- Liaise effectively with emergency services, colleagues, carers, and partner agencies
- Accurately record actions and maintain service user information using digital systems
- Work collaboratively as part of a team to ensure a responsive and high-quality service
What we’re looking for
- Experience of working within adult social care or supporting vulnerable adults
- A calm and confident approach, particularly in emergency or high-pressure situations
- Strong communication skills with a caring, patient, and customer-focused manner
- Ability to use technology confidently and adapt to a range of digital systems
- A team player who can also work independently when required
- Willingness to work shifts, including nights, weekends, and bank holidays
Special conditions
- Shift pattern typically consists of 3 x 12-hour shifts per week (days and nights)
- Weekend and Bank Holiday working required
- Subject to an enhanced DBS check
- You must be able to drive a leased car as part of the role
- This role is office-based and does not support home working
If you’re passionate about supporting people to live safely and independently, and you want a role where your actions genuinely make a difference every day, we’d love to hear from you.
Telecare Officer in London employer: SOLOS Consultants Ltd
Contact Detail:
SOLOS Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecare Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Telecare Officer role. Think about how you'd handle emergency situations and communicate effectively with vulnerable adults.
✨Tip Number 3
Show your passion for the role! When you get the chance to chat with potential employers, share why you're excited about supporting vulnerable adults and making a difference in their lives.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are genuinely interested in joining our team.
We think you need these skills to ace Telecare Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Telecare Officer role. Highlight your experience in adult social care and any relevant skills that show you can handle high-pressure situations with a calm and caring approach.
Showcase Your Communication Skills: Since strong communication is key in this role, use your application to demonstrate how you've effectively communicated in past roles. Share examples where you provided reassurance or support to vulnerable individuals.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. This will help us quickly see how you fit the role and your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SOLOS Consultants Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Telecare Officer. Familiarise yourself with the key tasks like responding to calls and assessing situations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Calmness Under Pressure
Given the nature of the job, it's crucial to convey your ability to remain calm in high-pressure situations. Prepare examples from your past experiences where you successfully managed emergencies or provided reassurance to vulnerable individuals. This will highlight your suitability for the role.
✨Communicate Clearly and Compassionately
Strong communication skills are essential for this position. During the interview, practice articulating your thoughts clearly and showing empathy. You might even role-play scenarios where you need to reassure someone over the phone, as this will demonstrate your customer-focused approach.
✨Familiarise Yourself with Digital Systems
Since the role involves using digital systems to record actions and maintain information, brush up on your tech skills. Be ready to discuss any relevant experience you have with technology, and express your willingness to learn new systems quickly. This will show that you're adaptable and tech-savvy.
