At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot complex issues for over 5,000 users.
- Company: Established public sector organisation with a focus on high-quality IT services.
- Benefits: Competitive hourly rate, flexible part-time hours, and valuable experience in a dynamic environment.
- Other info: Opportunity to work across various IT domains and enhance your technical skills.
- Why this job: Join a busy IT team and make a real difference in supporting diverse users.
- Qualifications: Experience in 2nd line IT support and familiarity with Microsoft technologies.
The predicted salary is between 19.33 - 19.33 £ per hour.
We are currently recruiting for an experienced IT Engineer to join a well-established public sector organisation on a temporary basis to provide cover for a period of long-term sickness absence. This is an excellent opportunity for a skilled 2nd Line IT professional to support a large and diverse user base, working within a busy IT operations team delivering high-quality technical support across multiple sites.
The Role
You will provide 2nd line technical support to over 5,000 users across a range of operational environments, troubleshooting complex IT issues while supporting the ongoing maintenance and improvement of IT services. The role offers variety, with opportunities to work across desktop support, infrastructure, networking, telecoms and systems administration as required.
Key Responsibilities
- Provide 2nd line technical support and resolve IT incidents efficiently.
- Install, configure and maintain hardware, software and IT systems.
- Support Microsoft technologies including Windows, Microsoft Office, Exchange and Active Directory.
- Assist with server, networking and infrastructure support.
- Manage user accounts, IT equipment and system changes.
- Support IT projects, upgrades and service improvements.
- Assist with more complex technical issues and provide guidance.
IT Engineer employer: SOLOS Consultants Ltd
Join a reputable public sector organisation in Sussex, where your expertise as an IT Engineer will be valued and rewarded. With a commitment to employee growth and a collaborative work culture, you'll have the chance to enhance your skills while providing essential support to a diverse user base. Enjoy the stability of part-time hours alongside the opportunity to make a meaningful impact in a dynamic IT operations team.
