Operations Care Manager

As the Operations Care Manager, you will be responsible for the operational day-to-day management of the service ensuring continued compliance with relevant legislation. Working in partnership with the Managing Director/Registered Manager and colleagues in the senior management team, you will ensure the provision of a high-quality service enabling individual needs and organisational priorities to be met in accordance with available resources. Our Client is an ambitious, forward-thinking Organisation and you must be committed to developing and enhancing the services we provide.

• To work under the direction of the Managing Director/Registered Manager, to monitor service and supervise the work of the Care Team.
• To provide leadership for care service delivery of the company to ensure the provision of quality and economically sound services.
• Deputise for the Managing Director as required.
• To maximise the financial performance of the company whilst maintaining high standards of service delivery, in accordance with the legal and professional standards.
• To contribute to the strategic, operational and business development of the company.
• Work alongside the Managing Director in maximising utilisation of resources including training for all staff.
• To take responsibility for health and safety compliance and for compliance to internal and external audit standards.
• To identify business development opportunities such as new service lines and the further development of existing services.
• To monitor key performance indicators to ensure the delivery of safe, personalised services to each individual service user through assessment, person-centred planning and regular outcome-focused reviews of services.
• To support service users to create personalised care plans and risk assessments in line with all legislation including Health & Social Care Act 2014 and CQC Essential Standards 2010 and Health and Safety at Work Act 1974.
• To promote quality care and support to Service Users, to enhance existing levels of functioning and quality of life.
• To Monitor, Review and Audit service delivery, carry out assessments to meet legislation and complete all appropriate paperwork for care planning and Service User files.
• To ensure transfer of all data collected to the company IT systems in a timely and professional fashion.
• To work within the requirements of the appropriate UK National Care Standards Act(s), The Working Time Directive and the accompanying Regulations and Standards.
• To ensure adequate service delivery and adherence to Company policies and procedures by: promoting and taking part in regular team meetings, performing spot checks on service delivery, regularly monitoring service delivery, reviewing existing and developing new working time assessments.
• To ensure that confidentiality is monitored in relation to both Service Users' affairs and to Company policies and procedures.
• To ensure that Workers and Service Users are aware of emergency procedures and all relevant contact numbers, and auditing any information that is uploaded onto the company's IT system.
• To support the care team with advice, guidance and training.
• To ensure equal opportunities guidelines are adhered to when giving care where required to all Service Users equally, irrespective of gender, age, race, sex, ethnicity, religion, political opinion, disability, sexual orientation, gender reassignment status or physical and financial circumstances.