Information Technology Support Analyst

Are you passionate about technology and problem-solving? Do you thrive in a dynamic and collaborative environment? We’re looking for a dedicated IT Support Analyst to join our team and contribute to the smooth operation of our IT infrastructure across the UK, EU, and US. This is a hybrid role; you’ll work from home while also collaborating on-site at our Sheffield office 2/3 days per week. You’ll bring knowledge in IT service desk operations, Windows and Mac desktops, network infrastructure, telecoms, and Microsoft 365, supporting all areas of the business to ensure everything runs seamlessly.

If this sounds like a new challenge you are interested in, reach out to us to express your interest or learn more.

Why Join Us?

• Be part of a supportive, forward-thinking company where your contributions make a difference.
• Work with cutting-edge technologies and contribute to impactful projects.
• Collaborate with passionate colleagues in a global environment.
• Enjoy opportunities for personal growth and career development.

What You’ll Do:

• Provide 1st and 2nd line IT support to staff across the UK, EU, and US.
• Troubleshoot and support systems like Windows 10/11, macOS, Microsoft 365, and VoIP platforms.
• Take ownership and responsibility for managing IT tickets, ensuring timely resolution.
• Ensure all tickets and queries that come into the team are accurately and securely processed, adhering to agreed SLA’s.
• Be responsible for actioning the new starters and leavers processes, including procurement responsibilities and asset logging.
• Manage infrastructure and application support for regional offices.
• Collaborate on cross-functional IT initiatives to align technology with business needs.
• Be part of a 24/7/365 on-call rota to support critical incident management in the Alarm Receiving Centre.
• Work closely with our IT Infrastructure Engineers.
• Support on key projects when required.

Requirements:

• Experience in IT support or similar roles with hands-on troubleshooting of hardware and software issues.
• Experience with Microsoft Azure services, including Azure Active Directory, Virtual Machines, Networking, and Security tools.
• Strong understanding of networking concepts (DNS, DHCP, TCP/IP).
• Ability to attend site when required, including when on call.

Nice-to-Have (But Not Essential):

• Certifications like CompTIA A+, Network+, or Security+.
• Microsoft Azure or ITIL Foundation Certification.

What Makes You a Great Fit?

• You’re adaptable, organised, and thrive under pressure.
• You have a calm and rational approach to challenges.
• You’re self-motivated with a focus on delivering results.
• You embrace change and bring a positive attitude to your work.

What we offer:

• Competitive salary.
• Annual bonus (subject to objectives).
• 25 days annual leave plus bank holidays.
• Ongoing training and development opportunities.
• Subsidised Private Medical Insurance.
• Hybrid working.
• Employee referral scheme (with no limits on the number of referrals).
• Employee Assistance Programme.
• Pension scheme.
• Perks and Discounts by Bright Exchange.
• Access to the wellbeing app Wisdom App.

About SoloProtect:

SoloProtect has been a market leader in personal safety technology since 2003, with extensive experience as a lone worker device manufacturer, mobile app developer, monitoring centre operator, and safety solution provider. We deliver industry-leading service to employers in 14 countries and our safety devices are used and trusted by over 320,000 lone workers across the private, public and third sectors.

Equal Opportunities:

At SoloProtect we are committed to creating an inclusive and diverse workplace. We believe that diversity fosters creativity, innovation, and better decision-making. We welcome applications from individuals regardless of their race, ethnicity, gender, sexual orientation, age, disability, or any other protected characteristic. We strive to provide equal opportunities for all applicants and employees, ensuring that recruitment, selection, and career progression are based on merit and qualifications. If you require any accommodations during the application process, please let us know and we will be happy to assist.