Human Resources Manager

We are looking for a HR Manager to deliver people management plans and support SoloProtect's business goals. This role reports to the Finance Director and leads on all HR matters.

Key Activities

• Responsible for HR planning in partnership with senior management.
• Review and update HR policies in line with legislative changes.
• Manage ER casework and advise managers on formal processes such as disciplinaries, grievances, and contractual updates.
• Ensure compliance with employment laws, H&S standards, and D&I policies.
• Oversee recruitment and selection, talent management and succession planning.
• Ensure hiring compliance by verifying right-to-work, ID checks, and reviewing security screening reports.
• Maintain and improve the use of HR systems (HRIS and LMS).
• Provide operational support on ER, employment law, onboarding, job evaluations, D&I, and organisational changes.
• Responsible for managing absenteeism, retention, payroll changes, and accurate references.
• Conduct engagement surveys, analyse feedback, and implement action plans to improve satisfaction.
• Responsible for managing HR projects as directed.
• Responsible for keeping up to date with emerging HR and employment law developments.
• Fulfilment of additional duties as required.

Desired Experience

• Identify learning needs across all levels of the organisation and implement training initiatives to address skills gaps.
• Experience working with EU employment law.

Experience and Qualifications Required

• 3+ years of HR generalist experience.
• Professional HR certification, such as CIPD.
• Demonstrable experience in compliance and employment law.
• Experience in developing and supporting line managers.
• Experience in HR planning and delivering people initiatives.
• Excellent IT skills.
• Excellent written and verbal communication skills.

Attributes

• Effective organisational skills
• Communication & influencing
• Problem Solving
• Team working & personal impact
• Attention to detail
• Strong interpersonal skills and relationship management
• Ability to work autonomously
• Ability to maintain confidentiality and act with discretion and diplomacy.

What we offer

• Competitive salary
• Performance bonus
• 25 days annual leave plus bank holidays
• Private Medical Insurance – 75% covered by SoloProtect
• Remote, hybrid or office-based working (you choose!)
• Employee referral scheme with no limits on the number of referrals
• Ongoing training opportunities
• Employee Assistance Programme
• Pension scheme
• Bike-to-work scheme
• Modern office with kitchen facilities, including a pool table and dart board
• Free secure parking

About SoloProtect

SoloProtect has been a market leader in personal safety technology since 2003, with huge experience as a lone worker device manufacturer, mobile app developer, monitoring centre operator, and safety solution provider. We deliver industry-leading service to employers in 14 countries and our safety devices are used and trusted by over 320,000 lone workers across the private, public and third sectors. At our company, we value our employees and strive to provide a supportive and rewarding work environment. You will have the opportunity to make a meaningful impact, drive customer excellence, and contribute to our commitment to outstanding support for our valued UK and EU customers.

Don't miss out on this exciting opportunity to join our team! Apply today and take the next step in your customer service career.

Equal Opportunities

At SoloProtect, we value diversity and inclusion and are committed to providing an accessible and inclusive work environment. We welcome applications from all qualified individuals. If you require any accommodations during the recruitment process, please inform us.

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