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- Tasks: Manage client relationships and drive sales growth across Europe.
- Company: Fast-paced, innovative organisation expanding globally.
- Benefits: Flexible working options, generous commission structure, and ample development opportunities.
- Why this job: Join a dynamic team and make a real impact in customer relations.
- Qualifications: Fluent in Dutch, German, and English with account management experience.
- Other info: Thriving environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The role can be based in the UK, Germany and the Netherlands. We are a fast-paced innovative organisation, who is expanding globally, and eager to invest in your personal development through training programmes, mentoring and on-the-job training. This unique and exciting opportunity will allow you to contribute to the sales team, grow and expand your skills, whilst offering a great working environment.
We are looking for a Dutch and German-speaking Account Manager who has a passion for customer relations to support our European customers. If you have excellent account management skills along with experience of managing customers and their expectations, to deliver exceptional service, then we want to talk to you. The ideal candidate will be fluent in verbal and written Dutch, German and English Language with a strong focus on building relationships through regular account reviews.
The European Dutch and German Account Manager will make an essential contribution to the selling of our comprehensive solutions packages. They will be developing and nurturing relationships with existing customers and engage closely with clients to grow expansion opportunities and proactively manage contract renewals and tenders, to mitigate any attrition risks to their portfolio. The Account Manager function is diverse, and it is important that you can multitask, excel in a pressurised target driven environment, and quickly adapt to change as required.
Our core values are Customer First Always, Honesty, Integrity & Transparency, Excellence and Quality in Everything We Do, Keep Growing, Do What Is Right. In return, we offer a fantastic working environment, flexible working options, generous OTE Commission and Bonus structure, increased annual leave, home working and ample amounts of development opportunities.
Responsibilities will include:
- Maintaining excellent knowledge of our products, services and competitors to meet customer requirements.
- Conducting regular review meetings with customers via Face to Face/Webinar/Telephone as required.
- Managing your pipeline growth and rigorous management of expansion opportunities, renewals, and tenders.
- Lead the response to bids & tenders.
- Developing a solid and trusting relationship between portfolio clients and company.
- Resolving client issues, complaints, understand and mitigate all customer “pain points”.
- Establishing and work to the customer’s BANT (budgets, authority, needs and timeline).
- Working with the internal head of departments to ensure the highest quality of products and service is produced to meet the client’s needs.
- Analysing client data to provide customer relationship management reports.
- Expanding contacts, relationships to grow and expand your portfolio.
- Ensuring our CRM system is fully updated in a timely manner with all tasks and documentation.
- Clear & accurate tracking of Account decision-makers, influencers in CRM system.
- Exceeding quota targets on a consistent basis.
Essential Requirements:
- Fluent in Dutch, German and English (verbal and written).
- Previous Client or Account Management experience would be beneficial.
- Ability to thrive in a high-pressure environment and be capable of self-motivation.
- Calm and rational when facing a technically complex and fast-changing environment.
- Adaptable and maintain a positive attitude when faced with change.
- Good time management.
- Proficient in Microsoft Office Applications.
- Excellent relationship management, negotiation & influencing skills.
- Strong written and verbal communication skills.
- Highly organised, with a flexible approach to work.
- Practical and creative approach to objection handling when problem-solving and mitigating risk.
- Ability to travel due to the company’s international footprint.
Job Types: Full-time, Permanent
Experience: Account management: 1 year (required), B2B sales: 1 year (preferred), Salesforce: 1 year (preferred)
Language: Dutch (required), German (required), English (required)
Account Manager employer: SoloProtect UK
Contact Detail:
SoloProtect UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to account management. We suggest role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your past successes in account management. We want to see how you’ve built relationships and managed client expectations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer relations shine through. We want to see how much you care about building relationships and delivering exceptional service to our clients.
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your relevant experience in account management and any specific achievements that demonstrate your ability to thrive in a fast-paced environment.
Be Clear and Concise: In your written application, clarity is key. Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at SoloProtect UK
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the company's products and services. This will not only help you answer questions confidently but also show your genuine interest in the role. Research competitors too, as this knowledge can set you apart.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you resolved issues and built trust with clients. This is crucial for an Account Manager role, so be ready to discuss specific situations that demonstrate your skills.
✨Practice Your Language Skills
Since fluency in Dutch, German, and English is essential, practice speaking and writing in these languages before the interview. You might be asked to conduct part of the interview in one of these languages, so being prepared will boost your confidence and showcase your abilities.
✨Emphasise Adaptability and Problem-Solving
The job requires thriving in a fast-paced environment, so be ready to discuss how you've adapted to changes in previous roles. Share examples of how you've tackled complex problems creatively and effectively, as this will demonstrate your ability to handle the challenges of the position.
