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- Tasks: Support customer finance queries and assist with credit control activities.
- Company: Join Solopress, one of the UK's fastest-growing printers with a friendly team.
- Benefits: Enjoy salary sacrifice pension, discounts, 24/7 GP services, and fun social events.
- Why this job: Make a real impact by helping customers and ensuring timely payments.
- Qualifications: Customer-facing experience and strong IT skills are a plus.
- Other info: Be part of a positive workplace culture with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a confident and customer-focused Administration Assistant to support customer finance queries while assisting with credit control activities. This role combines customer communication, billing support, and proactive credit control to help ensure timely payments and positive customer relationships.
Perks & Benefits
- Salary Sacrifice Pension
- Access to discounts at hundreds of high‑street retailers
- 24/7 GP services
- Cycle to work scheme
- Staff incentives
- Social events
Are you the right person for the job?
- Desirable but not essential experience in a customer‑facing role
- Confidence and professionalism when discussing payments with customers
- Strong attention to detail and organisational skills
- Good IT skills, including Microsoft Excel and internal systems
What will your role look like?
Customer Finance Support
- Acting as a point of contact for customers with billing, invoice, and payment queries (phone and email)
- Explaining invoices, charges, credits, and payment options clearly and professionally
- Resolving customer account queries efficiently while maintaining a positive customer experience
- Liaising with internal teams to resolve billing disputes or account issues
Credit Control Duties
- Proactively contacting customers regarding outstanding invoices via phone and email
- Chasing overdue payments in line with agreed credit control procedures
- Agreeing on payment plans where appropriate and monitoring adherence
- Allocating and reconciling customer payments accurately
- Escalating high‑risk or overdue accounts
- Assisting with credit limit checks and account reviews
Accounts & Administrative Duties
- Raising, amending, and reissuing invoices and credit notes
- Maintaining accurate customer account records and notes
- Supporting reporting on aged debt and credit control activity
- Ensuring all customer communication is recorded clearly and accurately
- Assisting with month‑end processes as required
Company
Solopress is an online print company based in Essex, serving UK businesses and print resellers since 1999. We won the title of PrintWeek’s Company of the Year 2024, the most prestigious award in our industry. We are proud of the positive workplace culture we have built at Solopress, through policies and practices that ensure everyone can contribute to our shared success.
Administration Assistant in Southend-on-Sea employer: Solopress
Contact Detail:
Solopress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant in Southend-on-Sea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solopress. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and finance support. Think about examples from your past experiences that highlight your skills in communication and problem-solving. We want to see how you handle real-life scenarios!
✨Tip Number 3
Dress the part! Even if the workplace is casual, showing up looking professional can make a great first impression. It shows that you respect the opportunity and are serious about the role. Plus, it boosts your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Administration Assistant in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administration Assistant role. Highlight your customer service experience and any relevant skills, like your attention to detail and IT proficiency. We want to see how you fit into our friendly team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at Solopress. Mention your confidence in handling customer queries and your proactive approach to credit control. Keep it friendly and professional!
Show Off Your Skills: In your application, don’t forget to showcase your organisational skills and experience with Microsoft Excel. We love candidates who can demonstrate their ability to manage customer accounts and billing efficiently. Let us know what you can bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Solopress!
How to prepare for a job interview at Solopress
✨Know Your Stuff
Before the interview, make sure you understand the role of an Administration Assistant at Solopress. Familiarise yourself with customer finance queries, credit control activities, and how to handle billing support. This will show that you're genuinely interested and prepared.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and finance. Think about scenarios where you've successfully resolved customer issues or managed payments. This will help you articulate your experience confidently during the interview.
✨Show Off Your Skills
Highlight your IT skills, especially with Microsoft Excel, as this is crucial for the role. Be ready to discuss how you've used these skills in previous jobs, particularly in managing customer accounts or handling invoices.
✨Be Personable and Professional
Since the role involves a lot of customer interaction, demonstrate your confidence and professionalism. Practice how you would explain complex billing issues clearly and maintain a positive attitude, even when discussing overdue payments.