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- Tasks: Support customer finance queries and assist with credit control activities.
- Company: Join Solopress, one of the UK's fastest-growing printers with a friendly team.
- Benefits: Enjoy salary sacrifice pension, discounts, 24/7 GP services, and fun social events.
- Why this job: Make a real impact by enhancing customer relationships and ensuring timely payments.
- Qualifications: Customer-facing experience and strong IT skills are a plus.
- Other info: Be part of a positive workplace culture with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 ÂŁ per year.
As one of the UK’s fastest-growing printers, Solopress is always looking for great people to join our very friendly and hardworking team. We are looking for a confident and customer-focused Administration Assistant to support customer finance queries while assisting with credit control activities. This role combines customer communication, billing support, and proactive credit control to help ensure timely payments and positive customer relationships.
Perks & Benefits:
- Salary Sacrifice Pension
- Access to discounts at hundreds of high-street retailers
- 24/7 GP services
- Cycle to work scheme
- Staff incentives
- Social events
Desirable but not essential:
- Experience in a customer-facing role
- Confidence and professionalism when discussing payments with customers
- Strong attention to detail and organisational skills
- Good IT skills, including Microsoft Excel and internal systems
What will your role look like?
Customer Finance Support:
- Acting as a point of contact for customers with billing, invoice, and payment queries (phone and email)
- Explaining invoices, charges, credits, and payment options clearly and professionally
- Resolving customer account queries efficiently while maintaining a positive customer experience
- Liaising with internal teams to resolve billing disputes or account issues
Credit Control Duties:
- Proactively contacting customers regarding outstanding invoices via phone and email
- Chasing overdue payments in line with agreed credit control procedures
- Agreeing on payment plans where appropriate and monitoring adherence
- Allocating and reconciling customer payments accurately
- Escalating high-risk or overdue accounts
- Assisting with credit limit checks and account reviews
Accounts & Administrative Duties:
- Raising, amending, and reissuing invoices and credit notes
- Maintaining accurate customer account records and notes
- Supporting reporting on aged debt and credit control activity
- Ensuring all customer communication is recorded clearly and accurately
- Assisting with month-end processes as required
Solopress is an online print company based in Essex, serving UK businesses and print resellers since 1999. We won the title of PrintWeek’s Company of the Year 2024, the most prestigious award in our industry. As well as winning Vision & Values at the Engage Awards in November 2025. We are proud of the positive workplace culture we have built at Solopress, through policies and practices that ensure everyone can contribute to our shared success. Throughout procurement and production, the company champions sustainable working practices, responsibly sourced materials and recyclable products. With super-fast turnaround times, excellent print quality and exceptional customer service, Solopress is the UK’s most trusted printer, with over 35,000 Trustpilot reviews.
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR.
Administration Assistant employer: Solopress
Contact Detail:
Solopress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solopress. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and finance support. Think about examples from your past experiences that highlight your skills in communication and problem-solving. We want you to shine!
✨Tip Number 3
Dress the part! Even though it’s a friendly environment, looking professional can make a great first impression. Choose an outfit that reflects your personality while still being appropriate for an office setting.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Administration Assistant position.
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administration Assistant role. Highlight any customer-facing experience and your IT skills, especially with Microsoft Excel. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Solopress. Mention your confidence in handling customer queries and your attention to detail. Let us know what excites you about joining our friendly team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to showcase your communication skills in your application. Whether it's through examples in your CV or your cover letter, we want to see how you can maintain positive customer relationships.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Solopress
✨Know Your Stuff
Before the interview, make sure you understand the role of an Administration Assistant at Solopress. Familiarise yourself with customer finance queries, credit control activities, and how to maintain positive customer relationships. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice how you would explain billing and payment options clearly. Think about examples from your past experiences where you successfully resolved customer queries or disputes. This will demonstrate your professionalism and confidence when discussing payments.
✨Be Detail-Oriented
Attention to detail is key for this job. During the interview, highlight your organisational skills and any experience you have with maintaining accurate records. You might even want to mention specific tools or methods you use to stay organised, especially if they relate to Microsoft Excel or other IT systems.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the team you'll be working with. This shows that you’re not just interested in the job, but also in how you can fit into the Solopress family. Plus, it gives you a chance to assess if this is the right workplace for you!