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- Tasks: Support customer finance queries and assist with credit control activities.
- Company: Join Solopress, one of the UK's fastest-growing printers with a friendly team.
- Benefits: Enjoy salary sacrifice pension, discounts, 24/7 GP services, and social events.
- Why this job: Make a real impact by helping customers and ensuring timely payments.
- Qualifications: Customer-facing experience in finance is a plus; strong IT skills are essential.
- Other info: Be part of a positive workplace culture with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
As one of the UK’s fastest-growing printers, Solopress is always looking for great people to join our very friendly and hardworking team. We are looking for a confident and customer-focused Accounts Administration Assistant to support customer finance queries while assisting with credit control activities. This role combines customer communication, billing support, and proactive credit control to help ensure timely payments and positive customer relationships.
Perks & Benefits:
- Salary Sacrifice Pension
- Access to discounts at hundreds of high-street retailers
- 24/7 GP services
- Cycle to work scheme
- Staff incentives
- Social events
Desirable but not essential:
- Experience in a customer-facing role, ideally within finance, accounts, or credit control
- Confidence and professionalism when discussing payments with customers
- Strong attention to detail and organisational skills
- Good IT skills, including Microsoft Excel and internal systems
- Understanding of basic accounting and credit control principles
What will your role look like?
Customer Finance Support:
- Acting as a point of contact for customers with billing, invoice, and payment queries (phone and email)
- Explaining invoices, charges, credits, and payment options clearly and professionally
- Resolving customer account queries efficiently while maintaining a positive customer experience
- Liaising with internal teams to resolve billing disputes or account issues
Credit Control Duties:
- Proactively contacting customers regarding outstanding invoices via phone and email
- Chasing overdue payments in line with agreed credit control procedures
- Agreeing on payment plans where appropriate and monitoring adherence
- Allocating and reconciling customer payments accurately
- Escalating high-risk or overdue accounts
- Assisting with credit limit checks and account reviews
Accounts & Administrative Duties:
- Raising, amending, and reissuing invoices and credit notes
- Maintaining accurate customer account records and notes
- Supporting reporting on aged debt and credit control activity
- Ensuring all customer communication is recorded clearly and accurately
- Assisting with month-end processes as required
Solopress is an online print company based in Essex, serving UK businesses and print resellers since 1999. We won the title of PrintWeek’s Company of the Year 2024, the most prestigious award in our industry. As well as winning Vision & Values at the Engage Awards in November 2025. We are proud of the positive workplace culture we have built at Solopress, through policies and practices that ensure everyone can contribute to our shared success. Throughout procurement and production, the company champions sustainable working practices, responsibly sourced materials and recyclable products. With super-fast turnaround times, excellent print quality and exceptional customer service, Solopress is the UK’s most trusted printer, with over 35,000 Trustpilot reviews.
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR.
Accounts Administration Assistant employer: Solopress
Contact Detail:
Solopress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accounts Administration Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solopress. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to accounts administration and customer service. Think about examples from your past experiences that highlight your skills in finance and credit control. We want you to shine!
✨Tip Number 3
Show off your soft skills! Being customer-focused is key for this role. During your interview, share stories that demonstrate your confidence and professionalism when dealing with customers, especially around sensitive topics like payments.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Accounts Administration Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Accounts Administration Assistant role. Highlight any relevant experience in customer service, finance, or credit control. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Solopress. Be confident and professional, and don’t forget to mention your attention to detail and organisational skills.
Show Off Your IT Skills: Since good IT skills are essential for this role, make sure to mention your proficiency with Microsoft Excel and any internal systems you've used. We love candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, we can’t wait to hear from you, so don’t hold back!
How to prepare for a job interview at Solopress
✨Know Your Numbers
Brush up on basic accounting principles and credit control practices. Being able to discuss these confidently will show that you understand the role and can handle customer finance queries effectively.
✨Customer Communication is Key
Prepare examples of how you've successfully handled customer queries in the past. Highlight your ability to explain complex information clearly and maintain a positive experience, as this is crucial for the Accounts Administration Assistant role.
✨Show Off Your IT Skills
Familiarise yourself with Microsoft Excel and any internal systems you might encounter. Be ready to discuss how you've used these tools in previous roles to manage data or streamline processes.
✨Be Proactive and Organised
Demonstrate your organisational skills by discussing how you prioritise tasks and manage deadlines. Mention any experience you have with credit control duties, like chasing overdue payments or maintaining accurate records, to show you're proactive in ensuring timely payments.
