Community & Content Lead

Solo60 is the fastest-growing network of self-operated, on-demand wellness space. We are transforming units into a network of private gyms, therapy spaces, and treatment rooms, all bookable by members and professionals via our app from 60 minutes at a time. We are also embarking on building the largest wellness professional platform which includes software, marketplaces and more.

Founded by a team with deep experience in real estate, fitness, and technology, Solo60 has grown rapidly by offering a unique value proposition to our customers and Landlord partners. Our model is proven with 70,000+ sessions completed across multiple sites and we are ready to scale, which is where you come in!

The Role

You’ll be responsible for engaging with our Community of members, professionals and creators on our platform to help enhance their experience and relationship with Solo60. You’ll also be in charge of telling our story by creating curated content, running events, managing partnerships and growing our ambassadors/influencer network. This is a perfect role for somebody who would love to work in social media, grow their personal audience, and create content for a living to create something truly unique and work hands-on in an early stage start-up.

We are a growing team, and you will be working closely with the Head of Marketing so it is crucial that you can work both independently and show entrepreneurial skills to deliver tangible results but also be part of a wider management team reporting ultimately to Shareholders and Board.

Responsibilities

• Welcome and onboard new key accounts to ensure a smooth start.
• Monitor customer lifecycle data, including Active, Inactive, Rising Stars, and Churn Candidates from our dashboard, and take action to improve engagement and retention.
• Analyse cohort retention and propose initiatives to enhance loyalty.
• Work closely with the Head of Marketing to develop and execute campaigns.
• Create content and messaging aligned with marketing strategies.
• Assist in the launch of new products through tailored communications and content creation.
• Collect feedback via custom surveys and customer interviews to inform product development and improvements.
• Elevate customer experience through key account management and one-on-one support.
• Organise and run events, both virtual and in-person, to foster community.
• Manage and grow strategic partnerships.
• Coordinate and facilitate partner events and activation days.
• Build and expand our influencer and ambassador network to increase brand visibility and advocacy.

Things We Look For

• 1+ year working in Social Media as an influencer, ambassador, or community manager, etc.
• Having a small, focused audience now is preferred, but not essential.
• Extremely confident and outgoing personality and love to help people.
• Be a truly out-of-the box thinker, like truly. We need people who are brave enough to try and think big!
• Thorough knowledge of all social media platforms and their algorithms including Facebook, Twitter, Instagram, YouTube and TikTok.
• Have a passion for the industry and a love for sport, health and/or fitness.

The Perfect Role If

• You have always wanted to work in social media and build a following.
• You love helping people and speaking.
• You have meticulous attention to detail and excellent copywriting skills.
• You’re a team player with a good sense of humour and an entrepreneurial mentality.
• You are honest, not scared to fail or own up to your own mistakes.
• You are extremely well organised and are able to handle a high workload and manage priorities correctly.
• You are an eternal learner and believe you can learn to solve any challenge that comes your way.

Salary

Competitive + Generous Stock Options

Benefits

• Hybrid working environment (about to get a London-based office)
• Free Solo60 Sessions
• Solo60 Swag
• Regular Team Events, Workouts & Lunches
• Pension Scheme
• 28 Days’ Paid Holiday + Increasing With Time

Employment Type

Full-time

London, UK (Hybrid)