At a Glance
- Tasks: Support users with complex application queries and analyse system behaviour.
- Company: Exciting HealthTech start-up in a scaling phase.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic environment with potential for career advancement and occasional travel.
- Why this job: Make a real impact in healthcare while solving interesting technical challenges.
- Qualifications: 2+ years in application support or similar roles, strong problem-solving skills.
The predicted salary is between 31500 - 38500 £ per year.
Position: Application Support
Location: London (King’s Cross) - 4 days per week on-site + 1 day (Friday) WFH. Occasional client travel - Ideal candidate must live in London Zones 1–6, OR be able to commute in 45–50 minutes each way.
Salary: 45k - 60k DO
Sponsorship: sorry our client is unable to offer sponsorship
About the Role:
Our client is looking for a technically curious, customer-focused Application Support – Product Specialist to join a commercial HealthTech start-up moving into scale-up phase. This is not a traditional service desk role. You will become a product and workflow expert, supporting customers with complex application queries, analysing system behaviour, interpreting data logic and helping users get maximum value from the platform. The role suits someone who has grown their experience within a HealthTech start-up, is comfortable working in a fast-paced, non-structured environment, and enjoys problem solving in situations where documentation, processes and tooling are still evolving. This is a mission-driven business, and the successful candidate will be genuinely motivated by the impact HealthTech can have on healthcare delivery.
Skills and Experience:
- Essential
- 2+ years’ experience in 1st Line Application Support, Product Support, Technical Support, Customer Operations or a similar troubleshooting-focused role
- Ability to own and solve technical problems up to a second line level
- Experience supporting a software product within a HealthTech start-up
- Comfortable operating in ambiguous, fast-moving environments
- Strong analytical skills and curiosity about system behaviour and data logic
- Ability to explain complex technical concepts clearly to non-technical users
- Excellent written and verbal communication skills
- Confident using support tools such as Zendesk, Intercom, Salesforce or similar
- Calm, organised and able to juggle multiple priorities
- Empathetic and confident working directly with customers
Role and responsibilities:
- User Support and Technical Investigation
- Act as the first line specialist for complex Application Support queries such as workflow issues, reports, data logic and system behaviour
- Replicate, analyse and diagnose issues using your growing expertise
- Communicate technical detail clearly and effectively to all users
- Issue Management and Collaboration
- Take ownership of escalations and work closely with Product, Engineering and Implementation teams
- Document issues thoroughly and support smooth resolution processes
- User Relationships and Product Expertise
- Build trusted relationships by understanding user workflows and operational pressures
- Help practices fully utilise and optimise the platform
- Training and Enablement
- Deliver remote or in person training sessions tailored to different user groups
- Go Live Support
- Provide on-site support during customer go lives, assisting teams as they adopt the platform in real time
- Continuous Improvement
- Share insights to improve support processes and documentation
- Stay up to date with feature releases and platform changes
Values and Mindset
We’re looking for someone who is:
- Motivated by the power of HealthTech and its real-world impact
- Mission-driven and proud to support healthcare professionals
- A critical thinker and strong problem solver
- Comfortable learning quickly and adapting as the product evolves
- Energised by pace, ownership and being part of a scaling business
Working Pattern:
On-site in King’s Cross, London four days per week and one day working from home. Full time role 5 x 8-hour shifts per week Monday to Friday covering 1 early shift and 1 late shift each week on average depending on team size. Weekend cover will be introduced in the future. Weekend shifts will rotate across the team with one of the four weekly shifts expected to fall on a weekend approximately once per month. Occasional travel required for customer go lives with additional compensation provided.
Current rota for Product Specialists:
- Day Shifts Mon–Thu
- Two-shift pattern: - 07:30–15:30 (early) - 10:30–18:30 (late)
- Friday Single shift: 08:00–16:00
Full job description is available on request.
To apply: Please follow the online application process and upload your CV, in Word format. Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship). Due to large numbers of applications, unfortunately, we cannot provide detailed feedback to everyone. However, if you wish to find out how your application is progressing, please call or e-mail the office and someone will help you / get back to you.
Clinical Application Support Analyst in London employer: Solo Search Services
As a Senior NHS Sales Lead, you will join a dynamic and innovative team dedicated to enhancing health and care outcomes within the NHS. Our company fosters a collaborative work culture that prioritises employee growth through continuous learning opportunities and mentorship, all while offering a competitive salary and benefits package. With a hybrid working model based in Leeds or London, we provide a unique environment where your contributions directly impact the healthcare landscape, making it a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Application Support Analyst in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Solo Search Services.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Solo Search Services.
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We think you need these skills to ace Clinical Application Support Analyst in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Solo Search Services.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Solo Search Services.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Solo Search Services. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Solo Search Services. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Solo Search Services
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Solo Search Services’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
