At a Glance
- Tasks: Support healthcare software users, troubleshoot complex queries, and enhance user experience.
- Company: Dynamic HealthTech start-up with a mission-driven approach.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career advancement potential.
- Why this job: Make a real impact in healthcare while developing your technical skills.
- Qualifications: 2+ years in application support or similar roles, strong problem-solving skills.
The predicted salary is between 31500 - 38500 £ per year.
Location: London (King’s Cross) - 4 days per week on-site + 1 day (Friday) WFH. Occasional client travel - Ideal candidate must live in London Zones 1–6, OR be able to commute in 45–50 minutes each way.
Salary: 45k - 60k DO
Sponsorship: sorry our client is unable to offer sponsorship
About the Role:
Our client is looking for a technically curious, customer-focused Application Support – Product Specialist to join a commercial HealthTech start-up moving into scale-up phase. This is not a traditional service desk role. You will become a product and workflow expert, supporting customers with complex application queries, analysing system behaviour, interpreting data logic and helping users get maximum value from the platform. The role suits someone who has grown their experience within a HealthTech start-up, is comfortable working in a fast-paced, non-structured environment, and enjoys problem solving in situations where documentation, processes and tooling are still evolving. This is a mission-driven business, and the successful candidate will be genuinely motivated by the impact HealthTech can have on healthcare delivery.
Skills and Experience:
- 2+ years’ experience in 1st Line Application Support, Product Support, Technical Support, Customer Operations or a similar troubleshooting-focused role
- Ability to own and solve technical problems up to a second line level
- Experience supporting a software product within a HealthTech start-up
- Comfortable operating in ambiguous, fast-moving environments
- Strong analytical skills and curiosity about system behaviour and data logic
- Ability to explain complex technical concepts clearly to non-technical users
- Excellent written and verbal communication skills
- Confident using support tools such as Zendesk, Intercom, Salesforce or similar
- Calm, organised and able to juggle multiple priorities
- Empathetic and confident working directly with customers
Role and responsibilities:
- User Support and Technical Investigation
- Act as the first line specialist for complex Application Support queries such as workflow issues, reports, data logic and system behaviour
- Replicate, analyse and diagnose issues using your growing expertise
- Communicate technical detail clearly and effectively to all users
- Issue Management and Collaboration
- Take ownership of escalations and work closely with Product, Engineering and Implementation teams
- Document issues thoroughly and support smooth resolution processes
- User Relationships and Product Expertise
- Build trusted relationships by understanding user workflows and operational pressures
- Help practices fully utilise and optimise the platform
- Go Live Support
- Provide on-site support during customer go lives, assisting teams as they adopt the platform in real time
- Continuous Improvement
- Share insights to improve support processes and documentation
- Stay up to date with feature releases and platform changes
Values and Mindset
- Motivated by the power of HealthTech and its real-world impact
- Mission-driven and proud to support healthcare professionals
- A critical thinker and strong problem solver
- Comfortable learning quickly and adapting as the product evolves
- Energised by pace, ownership and being part of a scaling business
Working Pattern:
- On-site in King’s Cross, London four days per week and one day working from home
- Full time role 5 x 8-hour shifts per week Monday to Friday
- Covering 1 early shift and 1 late shift each week on average depending on team size
- Weekend cover will be introduced in the future
- Weekend shifts will rotate across the team with one of the four weekly shifts expected to fall on a weekend approximately once per month
- Occasional travel required for customer go lives with additional compensation provided
Current rota for Product Specialists:
- Day Shifts Mon–Thu Two-shift pattern: - 07:30–15:30 (early) - 10:30–18:30 (late)
- Friday Single shift: 08:00–16:00
Full job description is available on request.
To apply: Please follow the online application process and upload your CV, in Word format. Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship). Due to large numbers of applications, unfortunately, we cannot provide detailed feedback to everyone. However, if you wish to find out how your application is progressing, please call or e-mail the office and someone will help you / get back to you.
Application Support - Healthcare Software employer: Solo Search Services
At Solo Search Services, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our London-based team enjoys the benefits of working in a vibrant start-up environment, with ample opportunities for professional growth and development as we transition to a scale-up. We value our employees' contributions and offer a supportive atmosphere where innovation thrives, making it a rewarding place to advance your career in HealthTech.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support - Healthcare Software
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Solo Search Services or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Solo Search Services.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Solo Search Services.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Solo Search Services that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Application Support - Healthcare Software
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Solo Search Services.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Solo Search Services and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Solo Search Services
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Solo Search Services uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
