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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance the villa booking experience and ensure top-notch quality.
- Company: Join Solmar Villas, an award-winning company dedicated to creating unforgettable holiday experiences.
- Benefits: Enjoy flexible hybrid work, enhanced leave, discounts, and opportunities to stay in stunning villas.
- Why this job: Dive into a vibrant culture where your love for travel meets impactful work in the travel industry.
- Qualifications: 1 year of product management experience and 2 years in the travel industry preferred.
- Other info: Work Monday to Friday with Thursday and Friday as WFH days.
The predicted salary is between 28000 - 42000 ÂŁ per year.
About Us
At Solmar Villas, we\’re by your side, all the way to the pool. As a multiple award-winning company, we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools and helping them make lifelong memories.
What You’ll Be Doing
Join our vibrant Product & Quality team and play a key role in shaping the villa journey. In this role, you\’ll ensure that our portfolio of villas is accurately represented and seamlessly shared with all our key partners. If you enjoy a mix of investigative work, variety in your day, and immersing yourself in beautiful villas, this could be the perfect role for you!
As a Product Manager, you’ll not only handle day-to-day tasks but also take on the rewarding challenge of leading and supporting a team of talented Product Executives. You\’ll provide guidance, resolve queries, and help maintain the exceptional standards our guests expect. Bring your love of travel and attention to detail to this exciting role where no two days are the same!
Your role will support the Head of Product & Quality in the effective control and organisation of all aspects of the Product Team. Key responsibilities including but not limited to:
- Provide weekly/monthly reporting to the Head of Product & Quality.
- Helping to train new Product team members on all systems
- Complete regular 1-2-1s and KPI reporting/monitoring with Product Executives
- Responsibility to manage the team’s holiday, rota and absences
- Holiday Cover for Head of Product & Quality
- Initial escalation point within team
- Ongoing process documentation and development
- Loading / updating properties on the company website, Rentals United and partner websites to support the distribution of the portfolio.
- Effective optimization of villas across website and partner sites (Rentals United, Booking.com, Airbnb etc…)
- To provide administrative support through data entry using a variety of systems used by the company (Drupal, Salesforce, Erin)
- To ensure all product systems are 100% accurate at all times. Any changes to content are checked and recorded accurately by the team.
- Work closely with the Contracting Team to ensure accurate property descriptions
- Building relationships with international suppliers to promote the company’s commitment to quality, competitiveness and innovation and to strengthen the wider team spirit
- Provision of support for the prompt resolution of supplier queries and issues
- Assisting the wider business with general queries to ensure accuracy and effectiveness of villas.
- Checking of online descriptions and brochure pages as part of the production process to ensure accurate information is provided to our sales team and guests.
- Collating Villa Information for customers arrival documentation (Villa Books) ensuring complete a minimum of 4 weeks prior to arrival.
- Ensuring that quality website imagery is used throughout, suggesting updates to the Image Team where required.
- Review and analyse villa complaints and customer feedback scores to ensure villas are accurately represented and any issues are resolved.
- Review and analyse Quality feedback and work with the Quality Manager to identify poor quality villas and put together a suggested improvement plan to bring these villas back to a good standard.
- Review and respond to reviews and feedback ensuring follow up where action taken and issue resolved to forge a “You said, we did” ethos.
- Identify new trends or features in villas based on customer feedback to develop our Product.
- Additional duties as deemed reasonable and necessary to meet the needs of the business
What We’re Looking For:
- Leadership Skills: Proven experience in managing and supporting a team, with a focus on development and performance.
- Attention to Detail: A meticulous approach to maintaining accuracy in systems, descriptions, and processes.
- Customer Focus: Strong ability to analyse feedback, resolve issues, and uphold high standards of guest satisfaction.
- Tech Proficiency: Confidence with tools like Microsoft Office, Drupal, Salesforce, and other CRM or property management systems.
- Problem-Solving Abilities: A proactive and resourceful mindset to address challenges and implement improvements.
- Communication Skills: Excellent written and verbal communication skills to build strong relationships with both internal teams and external suppliers.
- Adaptability: A positive attitude toward varied tasks and a willingness to contribute to the broader business needs.
- Product management: 1 year (required)
- Travel Industry: 2 years (desirable)
Why Join Us?
Be part of a collaborative and supportive team that values excellence, innovation, and guest satisfaction. Plus, addition benefits such as;
- A flexible hybrid working setup (office and home).
- A supportive team that values collaboration and creativity.
- Enhanced annual leave plus birthday off
- Discounts and other perks via Perkbox
- Private Medical Insurance
- Cycle to Work and Electric Car scheme
- Eyecare vouchers
- Opportunities to stay in some of our amazing villas for free
- Social events
- Pension contributions
Job Types: Full-time, Permanent
Pay: ÂŁ35,000.00 per year
Schedule:
- Monday to Friday (Thursday & Friday WFH days)
Product Manager - Travel Industry employer: Solmar Villas
Contact Detail:
Solmar Villas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Travel Industry
✨Tip Number 1
Familiarize yourself with the travel industry, especially the villa rental market. Understanding current trends and customer preferences will help you stand out during discussions with our team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlight specific instances where you supported team development and improved performance.
✨Tip Number 3
Demonstrate your attention to detail by being prepared to discuss how you ensure accuracy in product descriptions and processes. Share any tools or methods you use to maintain high standards.
✨Tip Number 4
Be ready to talk about your experience with tech tools like Salesforce and Drupal. If you have any specific achievements related to optimizing product management systems, make sure to mention them!
We think you need these skills to ace Product Manager - Travel Industry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management and the travel industry. Emphasize any leadership roles you've held and your attention to detail, as these are key qualities for the position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and how it aligns with the company's mission. Mention specific examples of how you've successfully managed teams or projects in the past, and how you can contribute to Solmar Villas.
Showcase Your Tech Skills: Since the role requires proficiency in tools like Microsoft Office, Drupal, and Salesforce, be sure to mention your experience with these systems. Provide examples of how you've used technology to improve processes or solve problems.
Highlight Customer Focus: Demonstrate your ability to analyze customer feedback and resolve issues. Include examples of how you've maintained high standards of guest satisfaction in previous roles, as this is crucial for the Product Manager position.
How to prepare for a job interview at Solmar Villas
✨Show Your Passion for Travel
Make sure to express your love for travel during the interview. Share personal experiences that highlight your understanding of what makes a great holiday, especially in relation to villas and private pools.
✨Demonstrate Leadership Experience
Prepare examples from your past roles where you successfully managed a team or supported team members. Highlight how you fostered development and performance within your team.
✨Highlight Attention to Detail
Discuss specific instances where your meticulous approach led to improved accuracy in systems or processes. This is crucial for maintaining the high standards expected in the role.
✨Be Ready to Analyze Feedback
Familiarize yourself with common customer feedback scenarios in the travel industry. Be prepared to discuss how you would address complaints and implement improvements based on guest feedback.
