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For Companies At a Glance
- Tasks: Help guests with travel prep and ensure a smooth trip experience.
- Company: Join Solmar Villas, an award-winning company dedicated to exceptional customer service.
- Benefits: Enjoy flexible hybrid work, enhanced leave, discounts, and private medical insurance.
- Why this job: Be part of a dynamic team focused on guest satisfaction and memorable holidays.
- Qualifications: Strong communication skills, problem-solving mindset, and attention to detail required.
- Other info: Opportunities for free stays in our amazing villas and fun social events.
The predicted salary is between 30000 - 42000 £ per year.
About Us
At Solmar Villas, we\’re by your side, all the way to the pool. As a multiple award-winning company, we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools and helping them make lifelong memories. As we celebrate over 30 years, the momentum behind our brand is more vibrant than ever, bolstered by our unwavering commitment to exceptional customer service and a record nine British Travel Awards in 2024. There has never been a better time join!
What You’ll Be Doing
As a Pre-Travel Executive, you’ll assist guests with travel preparations, handle queries, and ensure they have all the information needed for a smooth and enjoyable trip. You will interact with direct bookers, travel agents, and third-party partners such as Jet2 and British Airways, providing exceptional support and ensuring a stress-free pre-travel experience.
We prioritise making the booking process as smooth as possible and ensuring guests have everything, they need before and during their stay. With service excellence at the heart of what we do; offering a wealth of choice; peace of mind, and wonderful holidays, we\’re looking for someone who can deliver really great guest service.
This is a fast-paced role that requires strong communication skills, attention to detail, and the ability to resolve issues proactively. If you love helping people and thrive in a dynamic environment, this could be the perfect opportunity for you!
Key Responsibilities:
- Act as the main contact for guests, answering queries via phone, email, and live chat.
- Provide accurate pre-travel information, including villa details, check-in procedures, and local recommendations.
- Assist with special requests, booking amendments, and extras such as car hire and transfers.
- Manage communications with direct bookers, travel agents, and third-party partners, ensuring all documentation is correct.
- Identify and resolve pre-travel issues, proactively addressing concerns before they escalate.
- Collaborate with internal teams and suppliers to ensure a seamless guest experience.
What We’re Looking For
- Exceptional communication skills – both written and verbal.
- Problem-solving mindset – ability to handle issues proactively and efficiently.
- Strong attention to detail – ensuring accuracy in guest communications and booking updates.
- Passion for delivering outstanding guest service and enhancing the pre-travel experience.
- Excellent telephone manner and customer service skills.
- Proficiency in Microsoft Office and general computer literacy.
Why Join Us?
- Be part of a collaborative and supportive team that values excellence, innovation, and guest satisfaction. Plus, addition benefits such as;
- A flexible hybrid working setup (office and home).
- A supportive team that values collaboration and creativity.
- Enhanced annual leave plus birthday off
- Discounts and other perks via Perkbox
- Private Medical Insurance
- Cycle to Work and Electric Car scheme
- Eyecare vouchers
- Opportunities to stay in some of our amazing villas for free
- Social events
- Pension contributions
Pre-Travel Executive (Concierge) employer: Solmar Villas
Contact Detail:
Solmar Villas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Travel Executive (Concierge)
✨Tip Number 1
Familiarize yourself with the travel industry, especially regarding villa rentals and customer service. Understanding the nuances of pre-travel processes will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios where you handle guest inquiries. This will prepare you for the fast-paced environment and demonstrate your ability to provide exceptional service.
✨Tip Number 3
Research common issues that guests face before traveling and think about how you would resolve them. Being proactive in identifying potential problems shows your problem-solving mindset.
✨Tip Number 4
Network with professionals in the travel and hospitality industry. Building connections can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Pre-Travel Executive (Concierge)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Pre-Travel Executive position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Communication Skills: Since exceptional communication skills are crucial for this role, make sure to provide specific examples in your CV and cover letter that demonstrate your ability to communicate effectively, both in writing and verbally.
Showcase Problem-Solving Abilities: In your application, include instances where you've successfully resolved issues or handled challenging situations. This will showcase your proactive mindset and ability to manage pre-travel concerns effectively.
Personalize Your Cover Letter: Craft a personalized cover letter that reflects your passion for guest service and your enthusiasm for the role. Mention why you want to work at Solmar Villas specifically and how you align with their commitment to exceptional customer service.
How to prepare for a job interview at Solmar Villas
✨Showcase Your Communication Skills
As a Pre-Travel Executive, exceptional communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice answering common interview questions in a concise manner, and consider how you would handle guest queries.
✨Highlight Your Problem-Solving Abilities
This role requires a proactive approach to resolving issues. Think of examples from your past experiences where you've successfully handled challenges or resolved conflicts. Share these stories during the interview to illustrate your problem-solving mindset.
✨Emphasize Attention to Detail
Attention to detail is crucial in ensuring accurate guest communications and booking updates. Prepare to discuss how you ensure accuracy in your work, perhaps by sharing specific methods or tools you use to double-check information.
✨Demonstrate Your Passion for Guest Service
The company values outstanding guest service, so be ready to express your passion for helping others. Share experiences where you went above and beyond to enhance someone's experience, whether in a professional or personal context.
