At a Glance
- Tasks: Handle customer orders and provide top-notch service while managing paperwork.
- Company: Join a dynamic team in a supportive work environment.
- Benefits: Full-time hours, competitive pay, and valuable experience in customer service.
- Other info: Great opportunity for growth in a friendly office atmosphere.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Post-secondary education and customer service experience preferred.
The predicted salary is between 20250 - 24750 £ per year.
Status: Full time temporary position (1 year contract)
Schedule: Monday to Friday 8am to 4:30pm (40 hours per week)
Workplace: 349 Willow St, Truro, NS B2N 5A6
CHALLENGES WE OFFER
- Receiving customer orders by phone and in person;
- Processing and distributing orders to appropriate personnel for scheduling;
- Providing accurate information on product availability or substitutions and providing excellent customer service;
- Processing invoices;
- Being responsible for all related paperwork and record keeping;
- Assisting in all areas of the feed mill office where required.
YOU FIT THE FOLLOWING PROFILE:
- You possess a post-secondary education with customer service experience OR an acceptable combination of education and experience;
- You have a positive attitude with a passion for excellent customer service;
- You show great attention to detail and have the ability to interpret data;
- You have strong computer literacy including competency with Microsoft Office, more specifically with Excel/Word; experience with Microsoft NAV or Business Central considered an asset;
- You have the knowledge and ability to perform basic office and account maintenance functions;
- You are able to meet normal deadlines associated with good office procedures.
Customer Service Representative in Truro employer: Sollio Agriculture
Maizex Seeds is an exceptional employer located in Tilbury, Ontario, offering a vibrant work culture that prioritises innovation and teamwork. As part of Sollio Agriculture, employees benefit from competitive wages, a comprehensive benefits package, and ample opportunities for professional growth within the thriving seed industry. Join a dedicated team that values the contributions of agricultural producers and fosters a safe, inclusive workplace where your skills can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Truro
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sollio Agriculture. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sollio Agriculture before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Truro
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sollio Agriculture:Your cover letter is your chance to shine! Tell us why you want to work at Sollio Agriculture specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sollio Agriculture!
How to prepare for a job interview at Sollio Agriculture
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
